[Resolved]  ACT Fibernet — Broadband connection

Address:	560068
Website:	www.actcorp.in/support/view-complaint

Hi,
This complaint is escalated despite my repeated calls and internet complaints to your esteemed organisations support centre as seen below:
Consumer No:[protected]

S.No Ticket No. Department Status
2 [protected] SERVICES OPEN
2 [protected] DHANYA PARAMESWARAN called and requested for permanent disconnection reason installation delay tat 7 wrking days OPEN
2 [protected] DHANYA PARAMESWARAN called as er is installation delay in his place, requesting to do needful asap, tat 24 hrs OPEN
2 [protected] WIFI AS PER PLAN 614 OPEN
2 [protected] OPEN

For past 10 days my connection is not configured. THe service person was given last warning installation time on Monday and Tuesday whole day and wednesday at 6PM and 8PM again as a final patient hearing. There is no response and i have already spent 400 Rs on phone calls and outside internet connection to raise complaints alone. Please pay back the entire money with 400 Rs spent and 500Rs interest immediately. I am going to raise consumer complaint if not acted immediately.

I ahve in addition called the sales person who sold it (Santosh) Mb:[protected] as well as the connection installation service guy who doesnt turn up at all and says all operational issues like reuter needs to be collected from office and all whereas in my apartment alone there are already 5 connections. I have already contacted few of the existing subscribers who as well face 24*7 service non availability. The serfice guy funnily works only from 10AM to 4PM where as many o[censored]s are working to gain our bread during this timing.