[Resolved] ACT Fibernet — Sembakkam - act fibrenet broadband connection issue

Mahendran Ramachandran

from Chennai, Tamil Nadu

Address:	600073
Website:	Www.acttv.in

Hi, we have installed act broadband service at my home, located at edifice apts, sembakkam. Without any intimation, the connection has been quit. I logged a complaint with act customerservice. They said there is some technical issue & whole sembakkam i affected by it. & will be rectified in a week's time. Its been more than 3 week's now. No action has been taken yet. But they have send us bills to pay for connection. Very poor way of treating the customer by call centre executive michael & his manager monish. They not even want to answer a customer's query. Highly disappointed. Please help us to solve this issue. Thanks, mahendran

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Oct 7, 2016

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 06, 2016

ACT Fibernet Customer Care's response Hi Mahendran,

We are sorry to know about it. Please share your contact number, so that we can assist you.

Regards,
ACT Fibernet

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Comments

dvkmar

from Nagar Karnul, Telangana

Irresponsible behaviour from customer care ...Ticket number : [protected] has been lodged 4 days back so far no resolution.
customer care guys put you on hold for 10 minutes(chargeable call) with no proper action plan or resolution. No technical call guy has come to resolve the issue.
One of the worst customer care in helpingto resolve the issue

ACT Fibernet Customer Care's response, Sep 10, 2016

Verified Support

Hi Kumar,

We are sorry for the inconvenience caused, we will look into it and get in touch with you.

Regards,
ACT Fibernet

ACT Fibernet Customer Care's response, Sep 15, 2016

Verified Support

Hi Kumar,

The above mentioned grievance has been resolved. For further queries you can contact us on 040-66272727 or [email protected].

Regards,
ACT Fibernet

Vijaysraj

from Mancheral, Telangana

I am also from sembakkam and I too do not have the connection for the past 3 weeks . The reply they give is that their servers in vengaivasal are down . Please find some better technicians who can resolve issues faster or better change your damn server. I have spent nearly 1000rs for this 3 weeks on my mobile data.

But they are very prompt in sending a message to pay the bill for this month.

ACT Fibernet Customer Care's response, Sep 10, 2016

Verified Support

Hi Vijaysraj,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet

Vijaysraj

from Mancheral, Telangana

Hi,

My registered mobile number is [protected]

ACT Fibernet Customer Care's response, Sep 11, 2016

Verified Support

Hi Vijaysraj,

Thank you for sharing your details, we will get in touch with you.

Regards,
ACT Fibernet

Shin1423

from Manthani, Telangana

Hi
I am facing a similar issue at Sembakkam Location, customer care just keeps iterating that they will resolve the issue within a week's time but nothing happened. My first complaint was lodged on 20th Aug 2016 and it is 14th sep today..and after that i have contacted them mutiple times...only causing a reduction of my talktime everytime i speak and getting multiple complaint IDs(which of no use)
It is highly irritating, getting the same damn reply and no action at all..
If you cannot do something, just say it, don't try to hang the situation in the midst of nowhere. How many times to call and complain?
Better we can switch to a better option, than spending so much money in trying to contact people who cannot help.
If possible, i would give a, zero rating for the zero action towards customer service...