Bella Vita Organic — Order not delivered or refunded

Address: Bella Vita Organic 346, First Floor, Udyog Vihar II Rd, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008
Website: bellavitaorganic.com

After waiting for more than a month i still haven't received my order.
i was told it was cancelled but still no refund, whenever called their customer support responded with a "we are escalating the matter" when clearly its a lie, they have escalated it 10 times now.
i was told they couldn't reach me, another lie as i'm at the mentioned address for more than 10 years and all my online orders have been delivered to this address without any hassle.

ORDER NO.: BVO[protected]
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    Bella Vita Organic 346, First Floor, Udyog Vihar II Rd, Phase II, Udyog Vihar, Sector 20, Gurugram, Haryana 122008
    India
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