B. E. S. T. Undertaking — Security & Safety in buses

Address:

Mumbai City, Maharashtra

First of all, non of the phone nos are answered. This is for taking corrective action at your end immediately. Coming to the subject for which I am writing to you: On 18th April 2015 I was travelling from Ghatkopar Jambhul pada to Ghatkopar station by route no. 334, my hand pouch was snatched from my hand near the Maneklal bus stop. There were three to four young persons with their back packs on their back. One of them could have snatched this & to divert my attention (obviously I am imaging this after this incidence is over) one of the guys persuaded me to get down & subsequently vanished. I was caught unaware & confused. Did not know what to do because I have never experienced this in a bus in past fifty years I am travelling. For that matter in Mumbai. I have always read such incidences in news paper & did not ever imagine that this could ever happen to me. By the time I got down, the bus went ahead & I was alone. I went to Ghatkopar police station but they did not write or register a theft complaint but a missing document !!! Since this incident, I am frightened every day when I recall this in my mind & get worried. Fortunately my pouch did not have any cash but a crossed cheque favouring LIC & pass books. I am sure this is not a isolated incident. I wish to know how do you look at it & what confidence you wish to provide to the commuters.??? Do not know whether your reply will satisfy me. But will insist your reply. Moreshwar S Gunaji Ph: [protected]