Beyoung — Delay in shipping and no respond from the company

It has been more than 9 days since I ordered my products, i.e. 2 white plain T-shirts and 1 printed T-shirts, and I get the same messages every day which says "your ordered is packed" for these nine days
I raised my complaint through email and help center, but I didn't get any responses from them.
🙏🙏🙏