Bharat Gas — Arbitrary practices in Jagbharti Bharat Gas Agency, muzaffarpur

Address:

Muzaffarpur, Bihar

Sir/Madam, I am a consumer of Bharat Gas, consumer no[protected], under distributor-Jagbharti Bharat Gas agency, NH 28, Bhagwanpur Chowk, Muzaffarpur - 842001. Bihar I have booked for refilled gas cylinder on 15th June ( Booking Number[protected] through my registered mobile Number [protected]. After waiting 5-6 days, I have contacted the dealing clerk at agency and requested to deliver the refilled cylinder at my residence through the vendor. But, no action has been taken by the agency staff. Yesterday, when I again called the Agency staff on pnone number[protected] and lodged my complain regarding non-delivery of refilled gas cylinder he instructed me to go on Vijay Petrol Pump, Khabra, near Ramdayalu fly over and collect my refilled Gas Cylinder through the vendor. Today, I have visited the site and got a third class treatment by the agency staff. Firstly he de-recognized my earlier booking claim saying that the time has been lapsed and roughly crossed the information mentioned on my " Consumer Cade". Secondly without giving any logical reply for non-delivery of cylinder at my door step, which is mandatory for him and for that the company is paying, he compelled me to re-register the demand for supply of refilled gas cylinder. If you feel that the basic right of a Consumer has been violeted by the above mentioned Gas Agency please take necessary step against the distributor or permit me to lodge a case against the agency in Consumer Court. Please inform me immediately. K. Bipulesh