Bharat Petroleum [BPCL] Customer Care
Bharat Petroleum Corp. Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
3668
COMPLAINTS

Bharat Petroleum [BPCL] Customer Care

Bharat Petroleum Corp. Ltd.

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Address
1st Floor, Golden Triangle Bldg., P.O. Navjeevan, Navrangpura
Ahmedabad
Ahmedabad District
Gujarat
India - 380014
Landmarks:Near S P Stadium Road

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 224 344
[Helpline]
138
55


Additional info
Chairman's Office
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3874

Refinery
Bharat Petroleum Refinery, Mahul, Chembur, Mumbai 400074
Tel:
+91 22 2553 3888
+91 22 2553 3999
+91 22 2552 4888
+91 22 2552 4999
Fax: +91 22 2554 2970

Delhi Co-Ordination
ECE House, Post Box No. 7, Connaught Circus, New Delhi 110001
Tel: +91 11 2331 6891
Fax: +91 11 2331 6894

Retail Business Head Quarters
Maker Towers E and F, 12th Floor, Cuffe Parade, Mumbai 400005
Tel: +91 22 2218 9172
Fax: +91 22 2218 2304

Lubricants Business Head Quarters
Bharat Petroleum Corp. Ltd., Bharat Bhavan - II, Ballard Estate, Mumbai 400 001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3801

Aviation Business Head Quarters
Plot No. A5 and 6, Sector 1, Noida 201301, Dist. Gautam Budh Nagar Tel:
+91 12 0247 4161
+91 12 0247 4165
Fax: +91 12 0247 4483

LPG Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2283 2646

Industrial & Commercial Business Head Quarters
Bharat Bhavan, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai 400001
Tel:
+91 22 2271 3000
+91 22 2271 4000
Fax: +91 22 2271 3671

Chief Vigilance Officer
Bharat Petroleum Corporation Ltd., Bharat Bhavan - 1, 4 and 6 Currimbhoy Road, Ballard Estate, Mumbai - 400074
Tel: +91 22 2271 3261
Fax: +91 22 2271 3611

Gas Head Quarters
Bharat Petroleum, Bharat Bhavan - 3, 13 Walchand Hirachand Road, Ballard Estate, Mumbai - 400001
+91 22 2271 3509

View More Information...

Customer satisfaction rating
1%
Complaints
3668
Pending
36
Resolved
52
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Petroleum [BPCL] related photos (206)

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Bharat Petroleum [BPCL] Customer Care related pictures (206)

Bharat Petroleum [BPCL] Complaints & Reviews

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Bharat Petroleum [BPCL] — Related to complain no. 1586303.

 mpv.iete@gmail.com on Dec 1, 2016
Dear sir,
I transferred my indane gas (lpg id - 37000000019100630, customer id - cx16590992, sv no.- 535248354 & 545267629) from andhra pradesh. i submit my transferred paper to raj priya gas agency chota muri, ranchi - 835101, on 18/oct/2016. but i can't find the connection paper from this gas agency. i contact him for connection paper but he told that it may some time. i complained to customer care for this problem on 13/nov/2016 & complain no. is 1586303. customer care suggest him to talk with area sales manager (mob.- +917544007515). i continuously talk him for that problem & he said...
Complaint comments  Read comments Complaint category Products & Services

Bharat Petroleum [BPCL] — Commercial cylinder

 Natesh Sarma on Nov 30, 2016
I had taken 2 commercial cylinders in the year 2011 in delhi. Since recently i have shifted to a house where there is facility of gas pipeline. I have been trying to return the cylinders and take back my security deposit but have met a tough resistance. Kindly ensure that bharat gas agency in patparganj, laxmi nagar, new delhi - 110092, is contacted and made to take the cylinders and return my security deposit. I hope you understand and appreciate the perils of keeping cylinders unattended....
Complaint comments  Read comments Complaint category Utility Services

Bharat Petroleum [BPCL] — Online payment system is not available

 arunbchavan on Nov 30, 2016
I wanted to make online payment of my gas cylinder however distributor has not registered for online payment option. When I click on pay online it gives messages that "Online payment system is not available for this distributor". This is causing inconvenience to customers as due to demonetization there is problem of lower currency notes. PM is encouraging for digitalization and such distributors are not following great leaders initiatives. Hope immediate action will be taken on this.
Distributor details are as follows
Raka Gas Agency
Chinchwad Station
Pune-411033...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Non- delivery of LPG refills against advance payment made on 11 October 16

 uksingh61 on Nov 26, 2016
I made a fool of myself by making payment for refill as early as 11 October 16 and not getting supply till today.

A number of COMPLAINTS MADE THROUGH TOLL FREE NUMBER as well those complaints registered online have been disposed of by giving a false remark that consumer has been contacted and the dealer has been directed to supply the refill. Nobody has contacted me regarding the glaring case of none supply of refill when advance payment was made online through net banking while placing the order for refill.

This shows the dare devilry of the dealer. It also shows...
Complaint comments  Read comments Complaint category Utility Services

Bharat Petroleum [BPCL] — Misbehavior and Misconduct

 Rounak Changediya on Nov 26, 2016
I would like to file a complaint against BPCL Manager Mr. Satyan Nayar. It was about his misbehavior with me on 21st Nov. and he had also threatened me. I request you to confiscate the CCTV Recording of Mr. Nayar's cabin of the date 21 Nov. between 3 pm and 4 pm. The recording can be used as a proof for the misconduct and it shall help for the further legal proceedings.
I have not received any reply from other people whom I had written. I am worried if no action is taken, the CCTV Recording will be lost. The longer we delay the CC TV recording capture, the chances of not recovering the required...
Complaint comments  Read comments [1]Complaint category Other

Bharat Petroleum [BPCL] — Demand of extra delivery charges by the delivery man of domestic gas and use of abusive language on refusal

 ari05 on Nov 26, 2016
I am a customer of bharatgas from west bengal, district - nadia. Distributor - mitra distributors. Each time i have a delivery of gas cylinder, the delivery man demands for extra delivery charges and if he is refused he uses abusive language and behaves rudely. I have already brought this issue in the view of the distributor, but they can't solve the problem...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Gas — Deactivate give up subsidy

 Stalin Joseph on Nov 25, 2016
I am stalin joseph from tirunelveli, tamilnadu. My bharat gas consumer number is 70889642. By mistake i am wrongly clicked give up subsidy january 2016. I am not getting any subsidy then. I kindly request you
To deactivate give up subsidy. I want to avail subsidy cylinders. So this is humble request to you please deactivate from out of subsidy. I given request letter also to the distributor but they told there is no option to change. Pls inform further what can i do to cancel the give up subsidy. Consumer name : stalin joseph, consumer no.70889642. Contact no.9791476175. Email : preethiscreens@yahoo.co.in...
Complaint comments  Read comments Complaint category Food

Bharat Petroleum [BPCL] — Delay in delivery of domestic lpg cylinder

 Shambit Saha on Nov 24, 2016
Hello team,

Booking number 40942
Booking date 3-11-2016
Consumer number 3727

I am yet to receive the lpg cylinder. Please let me know when can i get it. I am a bed ridden patient and it is not possible for me to come to office.

I have been calling up the distributor for some time but it has not helped either ways since most of the time the call is not received or seems to be engaged.

Looking for your kind cooperation in this regard....
Complaint comments  Read comments Complaint category Other

Bharat Petroleum [BPCL] — Gas Cylinder Undelivered

 Selvan Shanmugam on Nov 22, 2016
I have made booking on 16/11/16 thru booking reference no.114674. My BPCL distributor Venkateshwara Agencies at Anna Nagar, Chennai-40. Today, I have received a sms stating "orde cancelled due to customer not available". This message is completely wrong as we the delivery boy did not made attempts to deliver the gas nor no message/phone call from Venkateshwara Agencies - who is our gas distributor.

Kindly look in to the same.

Thanks,
S. Selvan...
Complaint comments  Read comments Complaint category Gas Stations

Bharat Petroleum [BPCL] — Complaint against delivery man rampal

 Manumanya on Nov 22, 2016
We have booked hlrdc bhart gas lpg before 10 days after that he was delivered the lpg us on 21st nov 2016 at many calls. He was delivered the gas in the eve around 4:45 that time only my father has present at home who has left side paralyzied patient. That time ramphal enter the drawing room they received 900 rs. From my father and said that this currency notes was 10 rs. Instead if 100 rs. After that we will call him many times his no was continuously switched off. This is not fair he was took the extra 400 rs. From the old age paitent by cheating. I m requesting to the hlrdc owner please take...
Complaint comments  Read comments [1]Complaint category Gas Stations

Bharat Petroleum [BPCL] — Distributor misbehave

 Gulshan Miglani on Nov 16, 2016
Dear sir
Today i went to your gas distributor in rohtak divya gas agency labour chowk near old i. T. I. I given him rs 516 for gas but he donot accept rs 500 note. Even our prime minister says all gas agency and petrole pums accept rs 500 notes than why he not accept. He do misbehave mostly consumer. Please lookinto this matter and take nessary action for it...
Complaint comments  Read comments Complaint category Neighbours

Bharat Petroleum [BPCL] — Sms and phone gas booking

 rose3456 on Nov 16, 2016
I have sent sms for booking gas 6 times on different days. By sending messages to 52725 for sms booking gas. I received the acknowledgement as your request will be processed and informed. Immediately after receiving this message, gas company sent a notification message as server busy. But the request is not processed till today. They are not picking the telephone also. I kindly request you to resolve this isssue. As we have only one cylinder it is very difficult for us. I came to that they are selling the gas for higher prices for other people...
Complaint comments  Read comments [1]Complaint category Car Dealers

Bharat Petroleum [BPCL] — Delay in lpg refill

 mamtaa2007 on Nov 16, 2016
Dear sir/madam, this is to bring into your kind notice that i am not getting my refill cylinder on time. Once i place the refill request, i get it delivered after one month, due to which i am facing major issue. I have to raise complaint for that, otherwise i do not get my refill cylinder. Last time i received an sms alert that my lpg has been delivered, but actually it was not delivered that time, i raised a complaint and after that i received the refill cylinder. This time also i booked the gas on 5th of november, but till date it is not delivered. It is really very inconvenient for me to do regular...
Complaint comments  Read comments [2]Complaint category Other

Bharat Petroleum [BPCL] — Without cash memo gas delivered

 Rajaraman J on Nov 14, 2016
My consumer no : 63868997
My name : rajaraman j

Distributor name & address
Adharvaah bharatgas gramin vitrak
Ddress: no 3 arkay gardens-pudupakkam road,
Vendavarasi amman koil 1st cross street -19,
Pudupakkam, tamil nadu 603103

Today i received refill cylinder to my house but delivery man is not giving gas memo and took the cash rs.620. This is not first time, its happening third time. This (Adharvaah bharatgas gramin vitrak) cheating customers very very much because they booked refill cylinder to my consumer account on 26.09.2016...
Complaint comments  Read comments [2]Complaint category Gas Stations

Bharat Petroleum [BPCL] — Pahal subsidy transfered yo wrong bank account due to aadhar wrongly attached

 misssharma on Nov 13, 2016
My Lpg consumer no in Bharat gas is 75022204 .Earlier i am revieving subsidy in allabahad bank but know I am not receiving subsidy.so I contact my distributor he told me that someone open some account on my adhaar in shivalik merchantali bank which is know linked to my lpg account. I want subsidy in my Allahabad bank account and unattach aadhar from shivalik merchantile because its not my account....
Complaint comments  Read comments Complaint category Banks

Bharat Petroleum [BPCL] — Theft of gas n non delivery if cylinders

 Madhu Ranjan Tuli on Nov 12, 2016
Cons no 73642754, Sanjeev Tuli
Dist. Code 186630, Jagat Bharat gas Noida UP

October delivered a sealed empty cylinder and in Nov booking delivered my cylinder to someone else. On query gives a vague answer of machine not functional because of demonitization issue where the company confirmed the delivery on 8 the Nov To cover up they send a cylinder on 12 the Nov16 without a receipt, which we returned .

Plz take necessary action against them ASAP as they have done this with many e. g cons. no. 73643116.

Let me how to go about it.

Thanks...
Complaint comments  Read comments Complaint category Utility Services

Bharat Petroleum [BPCL] — Cheating at bharat petroleum, n m shamsuddin and sons, munjmahuda, vadodara

 juliethomas on Nov 11, 2016
I had filled up petrol from bharat petroleum n m shamsuddin and sons, munjmahuda, vadodara today (november 11, 2016) at 12.28 pm. i opened the cap of the petrol tank and asked the guy to fill up for rs. 200 but before i could finish saying 200, the meter read 80 (in amount field). i told the guy that i could not ensure 0 before delivery as he did not give me enough time and he started arguing that when the meter will show rs. 200 i would know that he had filled up. this is the second time with bharat petroleum. earlier the one near genda circle had cheated me. one of the guys opened the petrol cap...
Complaint comments  Read comments Complaint category Products & Services

Bharat Petroleum [BPCL] — Not filling petrol on given amount in spite of requesting him to fill petrol of the given set amount

 Pratap Gade on Nov 9, 2016
I Pratap Punjajirao Gade civilain of India Residing at Hingoli dis.Hingoli.st Maharashtra.want to note a complain about Baheti Fuels Of Narsi (Namdev) Tq.Hingoli, dist.Hingoli.As they are not filling a fuel at given proper amount.
For Eg. If we requested him to fill the fuel of 100 rs he is filling of 99 rs.And when I ask him to give me a complain Book he started abusing me.
I hope that you will soon take action About it....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Bharat Petroleum [BPCL] — Bharat petroleum bunk for not giving change for 500 and 1000

 dinesh dev prasad j on Nov 9, 2016
Today morning went to petrol bunk to fill petrol for my two wheeler and tank capacity is 2.5 litres .I saw a sticker that 500 and 1000 no change available /kindly fill petrol for round 500/1000 for two wheeler.i asked to petrol girl she said no change available from night.where the Rs100, 50, 10, and change money gone ? .two day bank closed.i have only one five hundred rupees .no change available anywhere .RBI pls keep Rs 100, 50, 10 and change vending machine at all petrol bunk and hotspot for daily purchase usage of food, transport and living expenses ....
Complaint comments  Read comments [1]Complaint category Gas Stations

Bharat Petroleum [BPCL] — Advaitha petrol pump BTM Layout cheating

 Kumar@jagdish on Nov 5, 2016
Advaitha petrol pump cheaters
I filled petrol for 300 and told to add additional for 30 and later I told to add additional for 30 rs...but the guy told he added for 70 and now tank is full when I told that to add for 30, he told that I asked him to put for full tank then manager came told no one can cheat and manager started supporting his worker, actually Honda Dio capacity is only 5.3 litres but as per their justification they have added 5.6 litres...cheating with Bharat petroleum whom to complain...God save us...
Complaint comments  Read comments Complaint category Products & Services

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