[Resolved]  Bharat Gas — COMPLAINT/GRIEVANCE against “JAI HIND GAS SERVICE, 176, G.T.ROAD, BALLAVPUR, SERAMPORE, HOOGHLY- 712201. WEST BENGAL”.

Address:

Kolkata, West Bengal

Sir, I am working in the Income Tax Department. Recently I have been transferred from Mumbai to Kolkata. In Mumbai I was having connection of Bharat Gas for the last 7 years. Since the service and behaviour of the distributor and his staff in Mumbai was very good, I decided to get my connection transferred to a Bharat Gas Distributor here. Since I reside at Sheoraphuli, Hooghly, I decided to approach “M/s JAI HIND GAS SERVICE, 176, G.T.ROAD, BALLAVPUR, SERAMPORE, HOOGHLY- 712201. WEST BENGAL” for that purpose. So when I approached them today (i.e. 12/06/2014) at around 11.30 A.M., they initially saw my Transfer Voucher and told me to wait for sometime. After waiting for over half an hour, I asked if it would take a long time. Then they told me that if I was in a hurry I should go home and come after 2 P.M., but however before 4 P.M. I said that I would not be able to come in between that time, since I had to go and pick up my daughter from School. So should I wait for some more time as told previously. To this the man at the counter became violent and said that it was no use waiting and I should have to come between 2 to 4 P.M., no matter whatever problems I had. To this when I said that they should consider the problems of customers and speak in a polite manner, he replied that “You have not even become my customer, so how can you expect politeness from me now”. (I wonder if this is the behavior I am getting before becoming their customer, what special treatment are they going to give me after becoming their customer). After this all the other staff members of the distributor joined in and started arguing with me in the same tone. They said it was their prerogative whether to give me connection on transfer or not and they were actually doing me a favour by giving me the connection and I could go and complaint to anyone I like. When I said that I was working in the Income Tax Department and dealing with so many public daily but politely, being a service provider they should also do the same, they became more violent and started using abusive words and filthy language and manhandled me in front of all the other customers who were present there. After getting so much of good service and behavior from the Bharat Gas Distributor in Mumbai I was totally shocked and speechless at the behavior of this particular “BHARAT GAS DISTRIBUTOR”. I am afraid that bad distributors like this are indirectly spoiling the good reputation of your esteemed company. After this incident, I am really in doubt whether to go to this or another Bharat Gas Distributor or transfer my connection to another company like “Indane” or “HP”. In view of the above incident, I demand that strong action be taken against this distributor and his staff, so that in future genuine customers like me are not harassed and manhandled in this manner. In the mean time I am also planning to move the consumer court and other forums for redressal, if strong action is not taken against this distributor within reasonable time. Thanking you, Yours truly (SUBHASISH BANERJEE) Sheoraphuli, Hooghly. WEST BENGAL.