Bharat Gas — Filling of diesel instead of petrol

Address:

Ambala, Haryana

Sir I have received your reply and really surprised to read that you have resolved the issue by assuring that proper training will be imparted in future. This clearly shows that you are not concerned about customers and protecting your revenue earner petrol pumps. It really pained me to find that instead of taking any action on ur ppdealer who has damaged my car, moreover he is offering me 500 Rs. Fuel to compensanate me to downgrade me like that I am living on his 500 Rs. From above I feel you are not going to resolve my problem and just defending ur dealer. Pl confirm per return mail action if any proposed by you otherwise I should go for litigation against dealer and your company in competent court of law. Regards YP Gupta Yp.[protected]@mediassistindia.com Sent from my iPad On Apr 22, 2015, at 11:55 AM, <[protected]@bpcl.com> <[protected]@bpcl.com> wrote: Reference No : 625978 Date : 22/04/2015 Dear Mr YASHPAUL GUPTA, Subject: Your Complaint No. 625978 dated 17/04/2015 Greetings from BPCL Customer Care ! We are pleased to inform you that your above complaint has been resolved as follows : Type of Complaint : Quality of Petrol/Diesel Description : ON 7.4.2015 IN MY MARUTI RITZ CAR FUEL PETROL AND STICKER OF PETROL INSTALLED ON FUEL TANK BUT YOUR ABOVE PETROL PUMP DEALER JAGGI FILLING STATION AMBALA FILLED DIESEL IN MY CAR TANK. THOUGH HE REMOVED THAT PETROL DIESEL MIX BUT MY 3 HOURS OF VALUABLE TIME WASTED. NO COMPLAINT BOOK WAS GIVEN. EVEN YOUR LOCAL LIASION OFFICER MR.NAVEEN KUMAR ON PHONE NO.[protected] NEVER PICKS UP THE PHONE. EVEN TODAY I AM TRYING BUT NOT PICKING. THEY EMPTIED MY ENTIRE TANK AND RETURNED MY CAR IN ALMOST VACANT TANK. I MAY BE INFORMED WHAT ACTION YOU INITIATE AGAINST PETROL PUMP FOR SUCH CARELESS ATTITUDE. I FEEL THERE IS SOME IMPACT OF THIS MIX ON MY CAR ENGINE WILL ALSO AFFECT ITS LIFE AND CAPACITY. I AM MOVING TO CONSUMER FORUM AND BEFORE THAT I WANT TO HEAR FROM YOU THE ACTION FRM YOU. Resolution : Dear Mr. Gupta..Kindly refer our telecon we had on the complaint lodged by you. Your feedback is very important to us for system improvement. We really appreciate it. Incident of wronly product fuelling was really unfortunate. We have taken up seriously with the dealer and their entire staff. We are regularly imparting training to the dealer/RO staff regarding the pump operations etc. But unfortunately incident occured with you. As discussed with you, we will further impress upon training/development of the pump staff so as to avoid such type of incident. In case your complaint has not been resolved to your satisfaction or you need some more information / clarifications on the subject, you may please call us on our toll free number with Complaint Number mentioned above. We value your continued association with Bharat Petroleum and assure you of our best attention & services at all times ! For future Interaction you can visit our Websitehttp://www.bharatpetroleum.com/bpclfeedback/feedbackdefault.aspx Thank you for contacting BPCL Customer Care