[Resolved]  Bharat Gas — Home delivery of cylinder not done by distributor KALPANA GAS AGENCY- SILIGURI

Address:

Darjeeling, West Bengal

#1I had booked one refill on 06/02/2015, but till date the same has not been delivered at my home by the concerned distributor. This is happening every month since Oct'14. When I asked the distributor regarding the same, their representative told me that 'You have to take delivery from our office or godown". Surprisingly, their delivery van goes to houses of high profile customers. Is this a rule ? Do I have to go there for getting my refill every time and spending my one full working day ?#2Today, I went there to get one refill of my neighbor, who is a single lady - aged about 65 yrs (Sr. Citizen). Consumer ID - 7449. Her refill was booked some 30 days ego. It was undelivered till today. I went there at about 10:30 am and the refill was handed over to me at about 1 pm. (Order no. 221675 dtd. 13/02/2015 and Cash Memo No.710125 dtd. 12/03/2015). I have spoiled one working day for this cylinder ! Is this a RULE ?Why this is happening to me every time? Who is answerable?