Bharat Gas — No delivery of gas still delivery boy have a receipt

Address:

Pune, Maharashtra

Dear/Mam, my consumer id is 59357285. i booked gas cylinder for refill on dt, 02.01.2015 bharat gas agency m/s ratan near jagtap dairy pune which is near 1km from my house & told that u r aadhar card is to be submitt for clearance so i sumbitted aadhar card & bank documents on dt. 6.01.2015 as agency told me u r receipt is to handed over to delivery boy from 2 days but still today my cylinder is not received to me he is not responding at all & daily bhart gas ratan's vehicle is gone through my society but he is not giving to me cylinder & office is only tells me for wait some time i dont know how much time i am waiting for cylinder as i dont have only one cylinder plz help what can i do for this situations as have child & my elder patient parents at my home both requires urgent cylinder am a working women how many days a ate meat from hotels. plz reply...