Bharat Gas — Non acceptance of form 4 by distributor

I had submitted form No.4 mandate printed out from my a/c at ebharatgas.com website to my local distributor Jagannath Gas Co. Dombivili on 13/12/2014 along with my Cancelled cheque for bank details. i was duly given an acknowledgement and was told that everything is in order.

But to make sure that my bank details are linked properly i enquired with my distributor in Jan'15 and i was told that it has been done so and everything is in order. However today when i enquire the status of my pending refill booked on 16/2/15, i was told that i have not submitted my form 4. i was handed over a copy of form 4 once again which is identical to the printout taken out from the website and submitted on 13/12/2014. I don't understand why i have to provide the whole thing once again. i am a senior citizen of 84 years and i have been subjected to this unruly behaviour from my gas distributor.