Bharat Gas — Non-supply of gas cylinder for last two months and complaint for harassing on various accounts.

Address:

Chandigarh, Punjab

Subject:- Non-supply of gas cylinder for last two months and complaint for harassing on various accounts. Sir, I have been a customer of Bharat Gas Corp. Ltd. Vide consumer no. 58001304, customer card no.[protected], S.V. No.-[protected], dated[protected], from the Distributer’s Agency namely – “HEMKUNTH SAHIB, Gramin LPG Vitrak, Village Kansal (NAC Naya Gaon), Tehsil Kharar, Distt. SAS Nagar, Punjab.” Since, my becoming a customer of Bharat Gas Corp. Ltd., I have been facing following harassments from the hands of above-said distributors. (1). I have been overcharged on subscribing without giving any details of the charges. Initially i was charged around Rs. 6, 000/- on enrolment as customer and thereafter they charged around Rs. 950/- for one cyclinder and now they charges Rs. 437/- for one refill. (They also says they will start charging Rs. 780/- per refill if our subsidy facility starts.) (2). I have never been supplied subsidy till date, although I have submitted all the documents demanded by the said distributor. (I was allotted subsidy/KYC report no.-69747, but no information thereafter.) (3). I have never been supplied cylinder with advance booking and home delivery facility, by saying that this is a gramin agency and does not provide such facility (although they took our signatures on a receipt which mentions home delivery.) (4). I have observed that near the end of every financial year, they make every excuse of non-supply of cylinder. (5). More particulary to mention present instance, I was supllied last cylinder on 5th January 2015, which finished on first week of February and thereafter I have not been supplied gas, although I pursued them for supply of gas cylinder since 5th Feb. 2015. (We are now managing our gas requirements by borrowing cylinder from our known) I have been approaching them for supply of gas cylinder daily, personally or contacting them through their phone number[protected], but they either says cylinder is not available or says contact tomorrow. Kindly guide me, what to do at this juncture, as I have faced a lot of harassment by subscribing such gas agency.