Bharat Gas — subsidy not credited

I booked a cylinder using AVR on 7th Jan and the cylinder got delivered on 15th of January with cash memo by delivery man. After the delivery of the gas, refill history on the Bharatgas website should show the status as Delivered but its showing status as Cancelled. Why is it so? If the status is not correct how will I get the subsidy amount. My distributor A R contractor is not answering my question why the status is cancelled?

i m bharat gas customer .. cust. id : 51845830 ... my bank account linked with bank of baroda .. account no. [protected] ... from last two months i was getting message of credit of subsidy but it is not credited in my bank account ... i have asked bank but the denied that there is no issue from bank and redirect to gas distributor ... but when i went to distributor point they said problem is from bank side ... when i checked my registration on LPG website my bank name udated is ratnakar bank but my account is with bank of baroda ... nobody provides me resolution...

sir, i have bought Bharat gas for full payment without subsidy 2 times and both the times i was not credited with the sudsidy amount in bank even after linking both aadhar card and bank account of mine. my consumer number is 59312773 under the distributor annapurna bharat gas nairana.jaipur raj.. I am wondering what to do about the same and how to get the lost amount of 2 times. *Note-message from the agency was received both the times but the money wasn't credited.