[Resolved]  Bharat Matrimony — Membership Misrepresentation Issue - Limited Contacts View vs. Promised Unlimited Contacts

Dear Bharat Matrimony Customer Care Team,

I hope this email finds you well. I am writing to address a concerning issue I have encountered with my Bharat Matrimony membership, specifically in relation to the promised benefits o[censored]nlimited contact views.

When I initially subscribed to the Bharat Matrimony membership plan, I was excited about the prospect o[censored]nlimited contact views, as advertised on your platform. However, it has come to my attention that the actual experience has been quite different.

As a paying member, I have found that I am only able to view a limited number of contacts, specifically 75, despite my membership plan indicating that I should have access to unlimited contact views. This has left me feeling misled and disappointed, as the promise o[censored]nlimited contact views was a significant factor in my decision to upgrade my membership.

I believe in the integrity and trustworthiness of Bharat Matrimony as a reputable matrimonial service, and I hope that this issue can be resolved promptly and to my satisfaction. I kindly request that you investigate this matter and take the necessary steps to rectify the discrepancy between the advertised membership benefits and the actual experience.

I understand that errors can occur, and I hope that this can be addressed as a genuine oversight. It is important to maintain transparency and fulfill the promises made to your valued customers.

I kindly request the following actions to be taken:

A review of my membership account to ensure that I receive the unlimited contact views as per my subscription.

An explanation of the discrepancy between the advertised benefits and the actual experience.

An assurance that this issue will be resolved promptly and that similar instances will not occur in the future.

If necessary, a refund or compensation for the inconvenience caused by this discrepancy.

I appreciate your prompt attention to this matter, and I hope for a swift resolution. Please do not hesitate to contact me at [Your Contact Information] to discuss this further or to provide updates on the progress of this issue.

Thank you for your assistance in resolving this matter, and I look forward to a positive resolution that will restore my confidence in Bharat Matrimony's services.

Sincerely,

[Rakhi Kumari]
H12656093