[Resolved] Bharat Matrimony — Profile ID Renewal Not Upgraded even after Payment

[Resolved] Bharat Matrimony — Profile ID Renewal Not Upgraded even after Payment - Open for days

R rdomain Aug 1, 2023

It has been a painful experience despite paying per Request for Renewal... Sent a payment receipt to [protected]@bharatmatrimony.com Raised several tickets, either via chat or online support tickets It does not get us anywhere, all that wait 24 hours response every day ! Paid on 27th July, waiting and waiting... Raised Complaint tickets 28772380 and 28760597, and more... Raised Support Tickets too... Called +91 [protected] +91 [protected] phone #'s Requested to write to grievance [protected]@matrimony.com Customer care Executive answers the call say they can only inform the helpdesk. There is no option per the advise, and requesting to wait, wait and wait. It has been over days with no response or reply from anyone ! Hope this get to the right eyes who can resolve this issue soon ! Was this information helpful? No (0) Yes (0)
Aug 1, 2023 Complaint marked as Resolved Raised it to the BM Executives Contacted CSR, we were very fortunate... a Customer Service Representative stepped up and fixed the issue. Thanks to BM. Bharat Matrimony customer support has been notified about the posted complaint.
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