Bharat Petroleum [BPCL] — Gas leakage emergency: Lack of support from Distributor "RSR Bharatgas agency"

I had a cylinder leakage today(26-Mar-2023) around 6.30PM. The cylinder was leaking without regulator and even after closing with the cap. So I called the distributor "RSR Bharatgas agency Distributor code: 179404" provided emergency contact number [protected].
The person who attended the call casually responded that he cant come now(duty over) and will come next day morning even after I explained the emergency situation. I called the other number [protected] and the person assured that he'll be arriving in an hour but he neither visited my home nor responded to my calls after two hours.
I was really scared with a leaky cylinder at home having kids around. This kind of rude behaviour and lack of support during emergency is really shocking and unbelievable.
Kindly look into this safety issue and help us to get the faulty cylinder replaced at the earliest.