Bharat Petroleum [BPCL] — Meter tampering

Address:

Laxmi Automobiles,Manpada, Thane west

I went to this said CNG/Petrol Pump, and asked for pressure before they started filling CNG, he said 220.
Then he did now show me 0 and started filling the cng and upon asking where the pressure meter is, he showed me a meter which wasn’t working and wasn’t even synced. (In CNG it kind stops and starts automatically in one go for a couple of times and whenever it kind of stops even the pressure goes down, and you can also hear gas pressure going down) but here none of it happened and the person started and stopped it multiple times manually as well.
And, even the meter showed a different rate (76₹/kG) where as meter beside in another machine showed the current rate (80₹/kg) upon asking he said yes calculation you can do manually and cross check, we will charge accordingly.
I had a completely empty tank, and had took my car to pump on petrol, but according to very high pressure shown on the meter, I should’ve had at least 9KG’s if not 9.5kg in the tank but meter stopped at 8.
And upon seeing the MID in the car; it showed 3-4 points less (fluctuating) than full.
Upon asking the person he said the pressure is 170-180, I’ve never heard such low pressure on any petrol pump ever.
As I started asking questions and doubting them, they asked me to move my vehicle aside and they will call the ‘manager’
Till the time I decided to give my car and my bill was 641.60 and they were billing it for 642 (rounded) but I was frustrated hence I asked him to not round it up, and told him he can put exact value in card machine without a problem, he said it’s extra charge for using card at the petrol pump, hence they round it up to a ruppee. He also explained how he was being generous by not charging 2.5% extra on transactions that they usually do on their CNG machine. He said they charge 2.5% extra for cng payments via card and rounded to nearest ruppee for other fuel payments at the pump, well that’s a first, maybe they don’t know the concept of fuel surcharges.
I declined to pay and I told them if they charge me more I will report it to credit card company, he then said ‘kya sir 1₹ humko bhi per car milta hai voh bhi aapko lena hai humse’ that clearly meant they take some unofficial money. There was also a car which didn’t have a valid cng plate; he said he will be charging ₹20 extra to fill that car.

Now; after driving a few kms on the car after filling cng I can confirm it’s burning much more than the usual burn rate. Maybe it was mix and I wasn’t informed about it being mixed.

Rules that are being flaunted to be noted-
1- Possible meter tampering.
2-Incorrect meter still operating.
3- Wrong price displayed.
4-Charging more for card.
5- Not giving proper explanation for mishaps, it is violation of customers right at petrol pump.
6- No clean drinking water available at pump.
7- No clean washroom available at pump for customers.
8- No free air facility, he said ‘ladka gaav Gaya hai’ or wasn’t ready to let me know the procedure to get air.

Extra point-
Upon checking the pump is known for meter tampering and bad service in the city. As per enquiry with local cars who were near the area and auto people. Many don’t trust this pump.
Also, the Google reviews of multiple people also suggest there is something wrong with pump and a sure shot meter tampering case.