Bharat Petroleum [BPCL] — Not able to transfer connection to a new location in same district

Address:	Ernakulam, Kerala, 682033
Website:	bharat gas

Hi,
I already have a bharat gas connection in edappaly, kerala for the past 6 years. i was staying in a rented flat. since i built a new i want to move to the new location which is coming under bharat gas agency in kolenchery, kerala. they have service in my area. but the agency in kolencery is not allowing to accept the transfer from old location. i 'm forced to travel to the old location 50 kms away and take the gas every 2 months.

Please help