Bharat Petroleum [BPCL] — Unavailability of weighing scale during cylinder delivery

Address:

Kolkata, West Bengal, 700034

My consumer no is 6142. everytime when your people are coming to deliver the cylinder, they do not carry the weighing scale. last time i have refused to receive the cylinder without checking the weight. when i went to the distributor's office (balsham distributor), they informed that all the available weighing scales are damaged. also they asked me to take the cylinder from the main depot if i need to check the weight since they will not provide the weighing scale. i am a 83 yrs old man and it is impossible for me to visit the depot. why should not they provide the weighing scale while we are always getting the messenger from you, at the time of booking, to check the weight before accepting the cylinder. it is my humble request to you to please take necessary steps to solve this issue.