Bharat Sanchar Nigam [BSNL] — connection closed but still receiving bills

Address:

Bangalore Urban, Karnataka, 562125

I closed the bsnl landline connection 6 months back. The agent came and took the instrument. He provided me a receipt and asked to submit to the nearest bsnl office. I kept searching but could not find near my place. I enquired several times to bsnl office but they gave wrong address, never respond post that. I am yet receiving the bill monthly. When the bsnl agent has already collected the instrument, connection is already closed, there should be no further dealings.

My landline no was[protected]

My question is why the customer should go to the bsnl office to complete the formalities? They ask to submit letter, cancelled cheque etc along with the receipt.

When the person has already collected the device and closed the connection, why the customer has to bear all these pains?? Bangalore is already troublesome when it comes to going to governement offices. When i called the customer care several times asking for the address, they are rude and do not respond properly, never gave the correct address.

Bsnl has to change this policy. This policy is only to trouble the customers.

I am yet receiving the bills as pending amount, instead of refund of 1000/- that bsnl was to repay me, when i returned the device. Do i have to pay this amount from my pocket?