Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
10508
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
129
71
1800 345 1500
[Landline]
63
54
1800 425 1957
[MPLS VPN]
13
14
1800 345 1504
[Broadband]
30
35


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
10508
Responses
0
Resolved
43
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Bharat Sanchar Nigam [BSNL] related photos (534)

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Bharat Sanchar Nigam [BSNL] Customer Care related pictures (534)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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BSNL — Sim card activation(7/13/2016) [Resolved]

 Vaibhav1997 on Jul 23, 2016
I bought a new sim card yesterday. They will me you sim will be activated by tomorrow once you call this number(1507). The problem is that its showing NO RANGE/Try after sometime/Temporary problem. I don't know to activate the sim without any Network available. Number given to me is 9405593270. I was trying to activate my sim this whole evening but I was unable to do so. Please help ! Thank you !...
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [Bsnl] — Refund of my Deposit with BSNL Chennai Telephones

 rangudu59 on Jul 23, 2016
I surrendered my BSNL BB Connection and obtained Receipt for Recovery of Instruments from SDE/SELAIYUR (No:1549/23.04.2016)-Recd.a message from BSNL that surrender is provisioned on 27-05-2016. Their ref.no: 115520624103.
Till date NOT recd.the refund amount in my Bank A/c details of which I have sent already.
My Telephone No: 044 22270816
Customer Id: 4018416920 & BSNL Account No: 9032274930....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bsnl Hungama Deactivation — Deactivation of hungama music on demand and games

 Sandeepkkknn on Jul 23, 2016
Please sir deactivate hungama music on demand and games on my landline number 01821274035.These are activated without my knowledge and i don't have any need of it.I had not used these for even a single day and we are paying Rs250 per month.please sir deactivate these services as soon as possible.We will be very thankful to you if you help us in deactivating these services....
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [Bsnl] — No internet services since last 2 months even with static ip address

 ramneekchawla on Jul 22, 2016
Dear sir/madam,
It is a shame that bsnl is so much negligent towards it's customer support.
We are facing no internet from last 2 months practically & this is completely & completely the fault of your ground staff starting from the lineman to all the concerned people are so negligent towards the complaints that no one even bothers to rectify any of our problems.
We have lodged complaints on 1500 & 198 numerous times & the next day within 24 hrs we get a message that our complaint has been resolved whereas no one even bothers to give a visit or a call regarding the same.
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL Broadband — Works not properly

 dapsa on Jul 22, 2016
I'm using bsnl broadband internet facility, but morning 8 to 4' o clock works internet good, then above evening and night internet don't coming properly, snr ranges are very poor (below 2.1 or 1.5), my bsnl extension officers don't care that problem. this problem coming daily (ago 20 days). please solve my problem...

(snr margins are very low, please be make a good solution)...
Complaint comments  Read comments Complaint category Broadband

BSNL — Bsnl landline 07818232777

 Amit kumar kumar on Jul 22, 2016
There is a place called - pamgarh - under akaltara exchange in chhattishgarh, here landline rarely works, bill use to come on time, local bsnl guy rajkumar sahu has make this place a hell for peoples here, bsnl rarely works, there are joints in wires, whenever some carbon partles came in wire phone stops working sometimes he himself disconnect the wire and always says there is a problem in exchange, when we call the exchange they says there is no problem in exchange and when we call him to reticfity he use to come next day and says ok i will check with exchange and keep on making things round and...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [Bsnl] — Please deactivate all hungama services from my number 0877 2233371

 narasimha acharya on Jul 21, 2016
My phone number 0877 2233371

Please deactivate all hungama services from my number
I got repeated frequent calls from n=bsnl about hungama services. i said that i am not interested and i dont want even a single penny extra in my bill amount. but they said me that nothing will be charged until i login. and they insisted me for my emailid. now am being charged extra amount in my bills. am seriously frustated on seeing this. i must need an explanation from them and refund...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — Regarding je tta exam fee payment

 Shubham Suryakant Jadhav on Jul 21, 2016
Urgent - regarding payment
Sir,
I paid all the fees as per required but problem is that when i logged in again. It was not done that is payment is not done. But i received message from my bank and transaction alert on atom gateway for transaction done on bharat sanchar nigam limited tta. My money already deducted from my account.
​thank you. Please reply urgently. ​
​waiting for your reply.
Details attached with this....
Complaint comments  Read comments [1]Complaint category Job & Career

Bharat Sanchar Nigam [Bsnl] — Activate hungama plans without my consent on my landline number

 sanjayy sharma on Jul 21, 2016
Without my consent they have activated bsnl hungama movies, games, songs for which i had to pay more than Rs 330/- per month for the month of JUNE AND JULY . 2016 I HAVE DECIDED TO GO TO CONSUMER FORUM.
MY BSNL LANDLINE NO. IS - " 05162-257738 " and i did contact bsnl office orai dist. jalaun uttar pradesh .. they said to me they can not do nothing for me .. and officecial behavior is very bad .. i m very upset for this ..
plese sir help me...
Complaint comments  Read comments Complaint category Unauthorized charges

Bharat Sanchar Nigam [Bsnl] — Mobile 3g broadband not at all working... it is worst

 Ranga Rajesh Gumma on Jul 21, 2016
I am staying in new peungalathur in chennai tamil nadu india. I am using bsnl 3g data pack. Evert time i am getting problem in using internet (Either very slow or not at all working). Though they are charging rs.198/- for 3g data pack the service is so bad... Not bad, it is worst... Probably worstest (I know that there is no such word, but still worst is not enough to describe that's why..)...
Complaint comments  Read comments Complaint category Mobile Service Providers

BSNL — Refund of security deposit not received

 karnika biswas on Jul 21, 2016
Surrendered landline no 25001452 in 2015. against customer ID 3005643492. Refund has been approved on 01.06.2015. Refund request no is 1-9QBI-1152.
After the said landline has been surrendered and then refund otder has been released,
13 months have passed. We have contacted the designated officer several times but the payment has not been received as yet. No reason is furnished for this incredible ampunt of delay, and the authorities are noncooperative with further enquiries.please look into the matter and take necessary actions at the earliest....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — Block stolen bsnl sim

 Vijayalakshmi Santhakumar on Jul 19, 2016
My mother last her mobile handset alongwith sim card at thanjavur railway station. Her mobile no.9444865135. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
Her temporary mobile no 9445251297...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Bharat Sanchar Nigam [Bsnl] — Bsnl form

 kari123 on Jul 19, 2016
This is worst service. my form is rejected.and transaction is successful give your high authority number.
give me reply as soon as possible...
Complaint comments  Read comments Complaint category Other

Bharat Sanchar Nigam Limited — Sim card lost

 Vignesh3091 on Jul 19, 2016
I lost my bsnl sim card (mobile. no: 9445486421). so please block this number as soon as possible. alternate number is 7598032654 (bsnl). i urge the bsnl officers to block my sim number as soon as possible to avoid any kind of misuse.

For any queries call to my alternate number. kindly block it as soon as possible and let me know that how will i get to know the status/confirmation of the sim block....
Complaint comments  Read comments Complaint category Mobile Service Providers

BSNL — To deactivate bsnl hungama services which i have never opted for

 Kumaresh Baskaran on Jul 18, 2016
Number : 04425501353
Please deactivate all hunga, ma services from my number
I got repeated frequent calls from n=bsnl about hungama services. I said that i am not interested and i dont want even a single penny extra in my bill amount. But they said me that nothing will be charged until i login. And they insisted me for my emailid. Now am being charged extra amount in my bills. Am seriously frutated on seeing this. I must need an explanation from them and refund...
Complaint comments  Read comments [1]Complaint category Internet Services

Bharat Sanchar Nigam [Bsnl] — Number portability

 j.mohapatra on Jul 18, 2016
Hello,

I was using bsnl during the period of 2006-2013. But after that i changed it to vodafone number because of the signal issue. Now all of my family members are using vodafone i. E. 7 connections. I want to change all of the connections to bsnl. Can you please guide me the best way to do. I am from orissa but working at visakhapatnam, andhra pradesh. If you guide me i will change all of the numbers to bsnl. Even some of us use dual numbers. Those numbers too can be ported to bsnl.

Please help me to do so.

Thanks & regards,
Jagannath mohapatra...
Complaint comments  Read comments Complaint category Family & Relationships

Bharat Sanchar Nigam [Bsnl] — To start incoming calls in 9431366136

 parmanand194936@gmail. com on Jul 17, 2016
In prepaid number 9431366136 incoming calls barred from december 2015. Requested above hundred times to senior officers of bihar state, cc, bsnl office bihar sharif to start incoming calls but result zero. They are throwing each other. I am a pensioner of government. I am suffering from cirvical disease paralysis since four years. Due to barred incoming calls facing a lot of problems. Kindly start incoming calls urgently....
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [Bsnl] — Telephone & internet not working since last few days

 sanjay mangal on Jul 17, 2016
सर नमस्कार
हम आप के रेगुलर कस्टमर है आप की कंपनी के पिछले ५ इयर्स से आपकी कंपनी का टेलीफोन एवं इंटरनेट यूज़ कर रहे हैं। हमारे पास आपकी कंपनी के ५ टेलीफोन नंबर थे लेकिन आपकी कंपनी की सेवाओं को देखते हुए अब मात्र १ टेलीफोन ही शेष रह गया...
Complaint comments  Read comments [1]Complaint category Institutes

BSNL — Disconnecting bsnl 3g data automatically and no required speed

 modernsociety on Jul 17, 2016
I have a bsnl prepaid sim and i am recharging 3g data but no required speed as provided by airtel and also data disconnecting automatically without off of data resulting while we were in online transaction could not be successful completion. I have complained several times to bsnl customer care and my complaints is still open bsnl totally utter failure to provide quality 3g data network to their customers in the following address.:
Dos colony, sullurpeta, nellore district. Andhra pradesh state. Pin code 524121....
Complaint comments  Read comments [1]Complaint category Telecommunications

BSNL — Blocking the sim card

 prabhuranjan on Jul 17, 2016
I have lost my mobile so i want my number should be blocked. I have contacted two times to bsnl customer care office, they said they have written complain but i think they have not. Because my sim is not yet blocked. Please block my number. I am providing data below.
Mob. No. 9430220173
Name. Rameti milan roy
S/o subedar roy
House no. 19
Mohalla pakri
Ara 802301...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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