Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
10936
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
185
102
1800 345 1500
[Landline]
79
66
1800 345 1504
[Broadband]
40
44
1800 425 1957
[MPLS VPN]
14
21


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
10936
Pending
0
Resolved
69
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Bharat Sanchar Nigam [BSNL] Customer Care related pictures (577)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — Unable To Send SMS From My Mobile [Resolved]

 Tèj Kūmâr on Dec 1, 2016
Sir,

My BSNL Number is 9966212898(ANDHRAPRADESH CIRCLE, PREPAID).From Past One Month I am SMS Facing Problem From My SIM.I Contacted CustomerCare Regarding This Incident But They Don't Know What The Problem Is? I am Receiving Messages Normally But The Problem Is I am Unable to Send SMS from My Number.Please Solve My Problem.I Want To Port To Another Network Even Message To 1900 Is Also Not Working.

Regards
Tej...
Complaint comments  Read comments [1]Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — Unnecessarily getting this message - top up option on your broadband connection - already charges have been levied and paid

 Sophiar on Dec 1, 2016
Respected sir/madam,

I am unable to browse or work at home using internet as i get the below message with subject, bsnl_bb@sdc.bsnl.co.in; subject: choose appropriate top up option on your broadband connection. if you see below or check the attachment, we have just paid excess mentioning one tme charges for restoration to higher speed. i can’t be paying excess like this with no real speed happening or to which i don’t access to work at home, when required.

In my opinion, private service providers are better than bsnl. there is no point in giving a decline or not...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Phone lost

 laxman010189 on Dec 1, 2016
My self laxman, i am bsnl customer for very long period, I lost sumsung phone my phone when was travelling from chikkelur to market in bus on 15.11.2016, my bsnl sim no is 9481455150, i don't have phone imei no, so please give duplicate sim, because i gave this number to my customer, please accept my complient in online and give duplicate sim as early as possible

thanks with regards

lakshman
chikkelur...
Complaint comments  Read comments Complaint category Home & Garden

Bharat Sanchar Nigam [BSNL] — Recharged by mistake on wrong no

 Neelesh1 on Nov 30, 2016
Hi my name is Neelesh Behera. i had tried to recharge 30 rupees on my no 9437423404. But by-mistakly i typed 9437423407. It seems same as my no. i have complained on pay-tm . But they give me a reference number 2096924284 and contact with bsnl. So please refund my money with my 9430423404 no. I ll be thankful to you. i had done it on 27 /11/2016. So please revert my money back to my no....
Complaint comments  Read comments Complaint category Banks

Bharat Sanchar Nigam [BSNL] — Lost sim card

 shiva1234560 on Nov 29, 2016
Hello sir,

I'm too worried for the below reason.
Actually
I have lost my bsnl sim having number 9467517405 please block it to prevent any misuse as I haven't charged any FIR against it.
Please help me out in this problem.
I don't want to opt for police complaint.
Don't know what to do further as I'm tense now as somebody may misuse it on my name and my personal identity proof which I submitted at the time of registration of this sim....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Unsubscribe all of my Hungama packages

 Vivehanandan S on Nov 29, 2016
Sir, I am Viveganandan, I subscibe HUNGAMA PLAY MUSIC, GAMES ON 14.9.2016. I dont want it now. I didnot used it for the past 2 months. ButBill has been added. So I request to to unsubscribe all of my HUNGAMA packages from right now. My Land line no is 04364 242227,
My name : M.S.VIVEGANANDAN.
3/60 siva sakthi nagar,
MAPPADUGAI, MAYILADUTHURAI, NAGAPATINAM DT.609806
CELLNO.9443183227...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

BSNL — MNP not processed

 sanjeebsutradhar on Nov 28, 2016
Dear sir/madam,
I had requested for MNP from BSNL to JIO for my mobile number 9940406382. My UPC code is BT123963 generated dated on 22-11-2016 but still I did not receive any communication from BSNL or JIO. It is taking too much time and should fulfill the transfer within 15 days as the UPC code is valid for 15 days.
Therefore, I am requesting you to take necessary step as early as possible.

From

Sanjeeb
Chennai...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Delay in Activation

 clconco on Nov 27, 2016
Bought BANK sim with Number 9432561745 on 25.11.2016. I had mentioned my alternate number as well so as to be enable BANK to send me a message. The sim when inserted in mobile is showing tilted 'p'. Any attempt by me to call 1507 is showing "no network"

Will they be able to solve it within 24 hrs, else matter will go to higher forum.

Thanking you,
C L Gupta...
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Not activated Postpaid to Prepaid

 sahdev kaviya on Nov 27, 2016
Dear Sir, I have request to BSNL for my Mobile no. 9462440515 for postpaid to prepaid on 23.11.2016 and my sim block on 25.11.2016 evening 5.00 Pm also complain on customer care 5 time they are not response proper then I complain written on BSNL complain no. (2k26812327) 26.11.2016 but after 20 hours my problem not solve I am facing problem last three days but no one support to me so can you support me for resolve the problem

Regards

Sahdev
Alternate Mobile no.9024279825...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — BSNL prepaid -GPRS not working

 vyas_45@rediffmail.com on Nov 26, 2016
I contacted 1503 several time to get assurance that sms is being sent. But that sms never received. All the time I get charged for data but it expires even without use. I incur financial loss. I started mobile only after knowing it is user friendly but to me it appears otherwise.please advise me should I stop using mobile as i see it is too much embarrassing....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Signal problem

 psy89 on Nov 24, 2016
My god whats happening to bsnl signal. I am a research scholar from university of hyderabad. From past two months there is severe signal problem. Very frequent dropping of signal. Too many call drops.

I stay in arambh township. Here also serious signal problems. Here also very poor signal. Please improve your signal strength. Bsnl 3g signal strength is worst worst. Why don't bsnl try to improve its service....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Landline disconnection charges

 kvinay on Nov 24, 2016
I have disconnected my bsnl landline connection at Nashik.Bsnl has charged Rs.200 as disconnection charges in the final bill.It shows that customer should use the service, even he do not like it.This is the first time i have seen such a procedure.I have disconnected bsnl landline services because i was not satisfied about broadband services of BSNL....
Complaint comments  Read comments [2]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Commercial Broadband Connection NOt working

 momabhi63 on Nov 24, 2016
Not support BSNL office for BB connection

Sir,
We have payment every month for Broad band connection but BSNL Haldia Township office not support, Our BB Connection is totaly down from 01-11-2016 to till date, Regarding this matter, contact with Mr. Rajasekhar SDOT HALDIA, and respond that within 3 to 4 days problem will be resolve, but problem not resolved.We have done many attampts to contact him but they are not receiving Call.Till now Our Broadband Connection is down.So please take necessary action & resolved this matter ASAP.

Thanks & Regards
ABHISHEK...
Complaint comments  Read comments [1]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Unsubscribe bsnl hungama package and refund

 suma gontla on Nov 23, 2016
Hello sir,
without asking they activated bsnl hungama package in movies and games. upto now i didn't log in and never watched anything. i'm getting too much bill in my account. my actual plan is 650. september i got the bill of 926/- and october bill 1339/-. so, kindly refund my money and deactivate hungama package. my landline number is 08818 223288...
Complaint comments  Read comments [1]Complaint category Telecommunications

Bharat Sanchar Nigam [BSNL] — No network on roaming

 pdp mahato on Nov 23, 2016
I have bsnl sim of Madhya Pradesh.
Now i am in Maharashtra, since 2 days i am not getting any network in my sim.
I am in pune since last 4 months.
Kindly provide the resolution to the earliest.
My number is 7879606253.

If any thing needed please call me at 7000430849.
If you solve this problem to the earliest, it would be very helpful for me.

Thanks in advance....
Complaint comments  Read comments Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Bill paid online bsnl not received

 Secretary kkg on Nov 21, 2016
Bsnl bill for sept 2016 due date 27th

We paid late on 7th oct 2016 online
Rec no. : 881610078426717
Amount: 1273
Landline no. 244241

Today we paid this month nill also:
Rec no. 881611210681071
Amount: 2536

Double payment we did for September month

But today they disconnected the line of our office landline

ours co operative society,
Our Works on hold without Internet connection

Please rectify...
Complaint comments  Read comments [2]Complaint category Government Organizations

Bharat Sanchar Nigam [BSNL] — Stop the service hungama games and music which i could not subscribed.

 Akhtarunnisa Shaikh on Nov 21, 2016
Dear sir,

Without bsnl hungama activated in my bsnl broadband connection... I have never used that hungama... But it is charging rs. 240/- per month for hungama music on demand, hungama games on demand... Could you please stop this service plan in my broadband connection... My telephone number is 02582-248659, which i used for broadband connection... Kindly take necessary action....
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — Wrong recharge

 trump on Nov 20, 2016
Sub>wrong recharge done by seller and bsnl customer care talk but not resolve.
Sir,
Rs 100/- top up recharge done by seller from mobile no 9454983345 date 19/11/2016 at 9 pm. Wrong no is 9451449215. Correct no is 9415449215. Seller gives many msg to customer care and talk but they cannot resolve this. So please consider complaint s m s of wrong recharge done by seller mo. No. 9454983345. Within 2 hr time. But your cus. Care not consider. Your"s customer. 9415449215.
Transaction id>3151353561...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Refund of security deposit on surrender of my landline

 asit kundu on Nov 20, 2016
I surrendered my land line no 2537050 under bidhan nagar, durgapur, wb on 17-08-2016. My telephone has been disconnected and sms has come in my mobile 9474697434 on 24-08-2016.
My security deposit rs.2, 000/-less the latest bill of rs.449/-dt 08-09-2016 i. E rs 1, 551/-should be refunded to my bank a/c thru ecs within 60 days.
Three months have been passed, i have not received the said amount....
Complaint comments  Read comments [4]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — To block sim card

 Ranganath p m on Nov 20, 2016
Dear sir/madam,

Sub: to block the bsnl Sim 9886299108

I lost my mobile phone with bsnl Sim card please block my bsnl Sim card my bsnk number is 9886299108.please do this needful and send the reply to mail I'd.

Thanking you
From
Ranganath p m
Opposite ganesha temple road Gandhi Niagara brahmin street pavagada town pavagada taluj TUMKUR district....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

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