Bharat Sanchar Nigam [BSNL] Customer Care
Bharat Sanchar Nigam Ltd.
Customer satisfaction rating: 1%
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10780
COMPLAINTS

Bharat Sanchar Nigam [BSNL] Customer Care

Bharat Sanchar Nigam Ltd.

Webpage:
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Address
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
164
87
1800 345 1500
[Landline]
73
58
1800 345 1504
[Broadband]
34
39
1800 425 1957
[MPLS VPN]
13
20


Additional info
Assam +91 94 3502 4365
Andhra Pradesh (Hyderabad) +91 94 4002 4365
Andaman & Nicobar +91 94 3402 4365
Bihar +91 94 3102 4365, +91 94 3122 4365
Bengal +91 94 3402 4365
Chhattisgarh +91 94 2520 1234, +91 94 2520 1041
Chennai +91 94 4402 4365
Goa +91 94 2202 4365
Gujarat +91 94 2602 4365
Haryana +91 94 1602 4365
Himachal Pradesh +91 94 1802 4365
Jammu & Kashmir +91 94 1902 4365
Karnataka +91 94 4802 4365
Kerala +91 94 4702 4365
Kolkata +91 94 3302 4365
Rajasthan +91 94 1402 4365
Punjab +91 94 1702 4365
Madhya Pradesh +91 94 2502 4365, +91 94 2512 4365
Maharashtra +91 94 2202 4365, +91 94 2212 4365
Orissa +91 94 3702 4365
Tamil Nadu +91 94 4302 4365, +91 94 4402 4365
Uttar Pradesh (E) +91 94 1502 4365
Uttar Pradesh (W) +91 94 1202 4365
Uttarkhand +91 94 1202 4365

BSNL Head Office
Bharat Sanchar Bhavan, Harish Chandra Mathur Lane, Janpath, New Delhi
Tel: +91 94 4002 4365

BSNL Mobile Complaints Number – 198

DataOne Broadband:
1800 424 1600
Sancharnet Help Desk Service: 1957
CellOne all India Helpline: 1 800 180 1503, 1 800 180 1503
BSNL BroadBand Helpline: 1800 345 1504 1504, 1800 345 1504

View More Information...

Customer satisfaction rating
1%
Complaints
10780
Pending
0
Resolved
61
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Bharat Sanchar Nigam [BSNL] Customer Care related pictures (561)

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Bharat Sanchar Nigam [BSNL] — Poor signal strength

 karthikeyan C S on Sep 26, 2016
Myself Karthikeyan, residing in Puliyakalam kavalapatti village, Kavalapatti post, Palani taluk, Dindigul, Tamilnadu
We get BSNL signal from Papampatti bsnl tower, which is very weak.
The whole Kavalapatti and Puliyakalam and pondupulli and Aathumadu village people depend upon BSNL network as a means of communication, before 5 years, the network signal was proper, but now the signal is very very weak. The call often gets disconnected. We cant even seek help through this network in case of emergency!
So please consider this matter as a serious issue and please do the needful.
Complaint comments  Read comments Complaint category Mobile Service Providers

Bsnl — Broadband is not working properly for many months and we pay regularly

 replytoamandeep on Sep 26, 2016
Hi, I am from Govt Middle School RAMNAGAR [Telephone No: 0175-2646-44 ] situated in District Patiala (PUNJAB).

We are having BSNL BROADBAND INTERNET Connection with Landline 0175-2646044 in our Govt School and it very very rarely working properly since last two years, We regularly pay the monthly rental bill, we need our compensation towards which we are pay from last two year and phone is not working we ask for teplephne BSNL depatrmnet for provide us the last 2 years......
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Phone is not working from last two years and we pay regular

 tejastrana on Sep 26, 2016
Hi,

I am from Virar, We are having BSNL land line number 0250-2510720 Maharastra Virar which is not working properly since last two years,

We regularly pay the monthly rental bill, we need our compensation towards which we are pay from last two year and phone is not working

we ask for teplephne BSNL depatrmnet for provide us the last 2 years call details or records, they refused to provide us the details.

Also the department is just transfer phone from here to there, no responsible person.

we have several time compalin...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bsnl — Recurring charge

 happyd on Sep 25, 2016
Sir..i took a new cellone postpaid sim ...my total bill is rs863 but my usage is rs412 and one time charge is rs100 .and recurring charge is 482 ...sir i want to know that ...what is the encurring charge...and this encurring charge can pay every month...sir please tell me ...sir i am a stundent i cant pay a heavy bill...so plz sir tell me ...what is recurring charge
Thankyou sir...
Complaint comments  Read comments Complaint category Mobile Handsets

Bharat Sanchar Nigam [BSNL] — Cross connection and call drop

 gouripriya on Sep 25, 2016
My BSNL no 08026650269 having problem with cross connection and call drop mostly after 8 pm.. Given more than 10 complaints(within 2 months) to BSNL through selfcare portal, customer care services, and spoke to DGm office regarding the issue ... BSNL is clossing my complaints without resolving my grievances.. Kindly look into the matter and do the needful .....
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Instrument nt wrking properly, problem of echo

 Meghali agrawal on Sep 25, 2016
We have landline plus broadband facility of BSNL in the name of mr. Raju lal gupta. While speaking to smone, dere is a problem of echo i.e. voice returns back to speaker. Also instrument is nt wrking properly. We have lodged several complaints to customer care & bsnl exchange on 2nd sep, 11 sep nd many more dates. Every time the status of cmplaint was showing resolved but in actual cmplaint was never resolved. We are very disappointed nw & fed up with the problem. BSNL Customer service is worst. They nvr respond their customer positively . Please help us otherwise we have to cmplaint to telecom...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Shifting of Land line No 0251-2536001

 CA Shyam kukreja on Sep 25, 2016
I have shifted Office to New Place, this is commercial Land Line and Internet Connection, which BSNL is not shifting and giving reasons that they are not having cable in store to put the new cable and shift the line, the new address is Sai-Mannat Apartment, Ground Floor office No 10, Jai Baba Dham road, Ulhasnagar-421 005.
Rgds / CA Shyam Kukreja...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — BSNL Cheated me on 1099 Unlimited STV

 Er. Sakthi on Sep 24, 2016
BSNL gave the plan against with JIO Unlimited plan for STV1099 without reduce its speed for 1 month with unlimited usage.. But after recharged that amount my mobile was not connecting internet properly.. and the Edge and HSPA symbol was disappeared simultaneously within a minute.. I complained this problem by dialing 1503 in the BSNL customer care for 4 times.. now internet is connecting but speed was 256KBPS in which download speed was 15 to 30 Kb/s.. They cheating their customer by giving unlimited plan.. for 30Kb/s speed, 100 MB data to be downloaded very lazily for 1 Hour.. When comparing with...
Complaint comments  Read comments Complaint category Internet Services

Bharat Sanchar Nigam [BSNL] — I have lost my phone

 Rajatrv on Sep 24, 2016
Dear Sir,
Hey i am raksha and i want my bsnl number deactivate because while travelling during journey my mobile was lost in it and my bank Sim too.Kindly deactivate my SIM with number 9451854175 which is a prepaid BSNLmobile in the name of Raksha vishambhari.Kindly do the necessary actions and send me a confirmation through my email.
Date of lost 22.09.2016
Please deactivate my number...
Complaint comments  Read comments Complaint category Work at Home, Part Time Jobs

Bharat Sanchar Nigam [BSNL] — Bill paid but landline phone outgoing call facility is stop and bill send continue

 Akhilesh prasad ray on Sep 24, 2016
महाशय

उपर्युक्त विषय के सन्दर्भ में आप से नम्र निवेदन के साथ कहना है की मेरा टेलीफ़ोन नंबर - 06227 - 231051 है जिसका बिभाग के द्वारा बिल नहीं भेजने के कारन हम सही समय पर बिल नहीं जमा कर सके, जिसके कारन टेलीफ़ोन की सुबिधा बंद कर दी गई जब टेलीफ़ोन...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — A Service of Hangama is activated on my connection but is not being deactivated

 Neema Gupta on Sep 24, 2016
Sir, my BSNL Landline no is 0771-2282720. I don't know how a service of "Hungama" is activated the charge of which is included in the Bill of my Landline. Even after requesting many time in the customer care of BSNL, they are not deactivating it. They say to request in 18002097010 in which no on receives the call. Pls help me to dectivate the site....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Bharat Sanchar Nigam [BSNL] — BSNL Hungama refund and deactivation

 Pulit Agrawal on Sep 24, 2016
My landline no is 02522 225963...I had not activated any hungama facility but they are charging me for such facilities. First of all deactivate all such facilities and credit the charged money to my account

I have been charged INR 102 + sevrice tax around INR 14 for the month of August.It will be charged for the september usage as well.Please stop it immediately...
Complaint comments  Read comments Complaint category Online Games

Bharat Sanchar Nigam [BSNL] — Land line not working last 4 months

 akader on Sep 24, 2016
Sir
Last 4 months my landline( 820 2551599 ) not working.
Lot of complete given but no action.
Comp docket no-116490102852, 116498187982, 116509307012, and 116546144652 and also i complete given to BSNAL kaup officer 9449857288 and 820 2551020 no one take action. Phone no-820 2551020 no response, always busy tone.

If it is not possible, please disconnect my land line.
with regards...
Complaint comments  Read comments [1]Complaint category Landline & Home Phone Provider

Bharat Sanchar Nigam [BSNL] — Humgamma games and music

 Thirumavalavan S on Sep 26, 2016
It seems a few months back the hungamma games and music have been activated as free, but now it has been charged, since the network problem during the activation days, we never used the hungamma games or musics. So, we want the hungamma games and music should be deactivated immediately. My bsnl no. is 22541037 of Chennai Tidel Park Exchange, The hungamma Games and Music not necessary for us hereafter. Hence, I request that the same may be deactivated immediately.

S. Thirumavalavan,
04422541037...
Complaint comments  Read comments Complaint category Online Games

Bharat Sanchar Nigam [BSNL] — Deposit Refund

 K Bala Koteswara Rao on Sep 23, 2016
I Applied for BSNL Landline and Broadband Connection on 30/8/2016 We paid a sum of amount Rs.2675/- there was no response from last 3 weeks . So we applied for Cancelation We want Refund as soon as papossible

Address: Sri venkateswara Agencies
D.no.19-9-202, suraya davara pet
kamma seshaiah ground
Etukuru Road.
Guntur-522 003 A.P.

BANK ACCOUNT NO. 864920110000380, Bank of india
IFSC CODE BKID0008649...
Complaint comments  Read comments Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Deficiency in service

 Ranjeetgaarwa on Sep 23, 2016
Dear sir,
I have taken connection of bsnl landline and broadband in month of jun16 as broadband plan 650 rural. I according to plan bsnl has to provide unlimited net data plus free landline calling from 9pm to 7am. But bsnl is not providing landline service with satisfaction. my landline is always having problem of phone dead/dialing tone/disturbance in line. from month of july I have hardly used my landline for total of 05 days.I have complained multiple times still no solution.
sir,
I have spent rupees 2511 + rupees 1200+ rupees 1900 on initial installation as initial...
Complaint comments  Read comments Complaint category Landline & Home Phone Provider

Bsnl — Bsnl barcode on bill not scannable

 captian on Sep 22, 2016
I am not able to pay my BSNL tel: bill through postoffice as the bar code cant be scanned, a few others have the same problem and for me this is the second time i am experienceing this.Now I have to go the bsnl office to pay the bill that means I have travell another 15 kms to pay the bill I tried to contact the customer care in these # o4772252890 & 04772252522 but no one is even picking up the phone I tried almost half anhour .request your kind intervention for this unprofessional lazy attitude to work of bsnl employees
Noyal john...
Complaint comments  Read comments [4]Complaint category Broadband

Bharat Sanchar Nigam [BSNL] — Hangama HMOD HMVOD and HGOD service complaint tel. 01752212546

 Parduman Singh Bhatti on Sep 22, 2016
I had never subscribed for Hangama music on demand, movie on demand and games on demand services. Still I have been billed Rs. 150 for June 2016; Rs. 410 for July 2016 and Rs.410 for August 2016. I reuest you to order deactivation of above mentioned services and adjust Rs.970 in the subsequent bills. I got a fake call from Vodaphone no. 970955840toknow my bank account no. Within half an hour after submission of my complaint on 21st night of 2016 so that the amount charged in excess be deposited in my account. Some body from bsnl or your office is in league with fraudulent people....
Complaint comments  Read comments [2]Complaint category Internet Services

Bsnl — No std outgoing calls being done from my cell

 Naryana Singh on Sep 22, 2016
My mobile number is 9476555929 and no STD calls being made from my cell. My voice can be heard by the person on other side but i could not here their voice. I have lodged complaint several times in customer care but no fruitful result have come. instead they are saying that it will be sovled by 72 hours each time. as i am very much in need and staying away from my family the solving of this complaint is must and may please be solved at the earliest....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Bharat Sanchar Nigam [BSNL] — Requesting to deactivate BSNL Broadband

 intellectual on Sep 22, 2016
My name is Sundara Raj and my telephone number is 04424918399. Hungama for Movies on Demand and Music on Demand has been activated in my account since June 2016 without my consent. I have never used such facilities. I have already requested 2 times in this site to deactivate Hungama from my landline telephone account, last month and this month. I have also sent registered posts to the concerned General Manager (Chennai-South) and Accounts Officer, Chennai-78. But it has not yet been deactivated and "One Time Charges" for these two items have been levied in my bills for the past 3 months. I request...
Complaint comments  Read comments [2]Complaint category Broadband

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