Bharat Sanchar Nigam [BSNL] — landline repair

Address:

Alappuzha, Kerala, 689124

My landline no is[protected] linked to thiruvanvandoor exchange under chengannur. During the past one month as far as i remember i made three complaints. The real problem is joint from the phone set and the main pair from exchange frequently get separate each time. Whenever i make a complaint the lineman comes and just hooks the lines and no insulation tape or a devise to fix it permanently is not given. One of the line of pair (From the exchange is just protruding from the cable pipe. Instead of pulling the wire from the cable (This can be done in several ways like opening the cable by cutting the pipe... Etc), he just make a temporary loop and within one or two days it gets separated. If this is the trend and job responsibility, subscriber will search other options like selecting other service providers. Is there any surprise why the bsnl is in loss? Hope proper action will be taken