Bharat Sanchar Nigam [BSNL] — money debited for data within data plan validity

Suraj Kalangi

from Guntur, Andhra Pradesh

Address:	Guntur, Andhra Pradesh, 522003
Website:	Bsnl

My phone number [protected], bsnl, andhra pradesh. I have recharged stv444 plan on[protected] which provides 4gb/day for 90 days. But my plan got expired on[protected] without any notification & my money 232rs was debited from my main balance for using mobile data without any intimation. I want my money refunded back to my account & see such incidents do not repeat again.

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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Oct 02, 2017

Updated by Suraj Kalangi There was no intimation that 30th September 2017 is the last day of my plan. And so I turned mobile data on and using on 30th sept night. The plan got expired and without any intimation it started using my main balance. Later my mobile data got turned off due to no balance & showed me 0rs balance. I have lost 232rs of main balance due to improper intimation of plan expiry & no acknowledgement to use main balance for data continuity. Its mere fault of bsnl of not intimating about the plan expiry and simply debiting my main balance without any intimation.