Bharat Sanchar Nigam [BSNL] — No internet connection and line disturbance for year long

Address:

Kolkata, West Bengal, 700066

Dear sir,

I have been using bsnl number[protected] for decades. It has been an integral part of our life since childhood. I have made repeated complains since years to their higher officials throgh emails due to no connection of broadband as well as telephone for this number. But against my complain they send their staff they resolve for the timing but again after 15days to 01month the problem continues.
Now getting depressed i have stop making their monthly payments to bsnl and now they are calling and threghtening us.
Kindly help on the same i have all email proofs also our rs3000 deposit is with bsnl which we have not claimed

Regards
Arijit sengupta
(+91) [protected]