Bharat Sanchar Nigam [BSNL] — Non updation of STV on prepaid mobile No. [protected] - Dehradun

I had recharged my prepaid mobile No. [protected] with STV for Rs. 56/- (internet) on 09.10.2016 and Rs. 44/-and Rs. 36/- on 10.10.2016. However, the benefits of the same were not extended. I came to know of the same when I found that my main balance is being used for internet access. I spoke to BSNL helpline on 10th and was told that due to technical problems, the same have not been activated. Today, I again spoke to your helpline and was told that I shall have to go to BSNL office at Dehradun for updation of the same. Is it not shameful on part of BSNL that a customer has to spend more than Rs. 100/- for updation of STV for Rs. 100/-.

How more time will BSNL take for updation automatically. Can I know on my mail ID '[protected]@gmail.com'