Bharat Sanchar Nigam [BSNL] — Payment not received till now from 2019

Good afternoon

I Venkatesh K made payment to BSNL for a new connection on 6th November 2019 through GPay to Mr Sudhakar who is JTO at the branch and I got the number allotted and till date we have got the connection and there no proper response from the branch and from customer care people are disconnecting the call in between without providing the solution, requesting to provide me with the solution below are the details

Name: Venkatesh K
Contact no: [protected]
Amount paid: Rs-645/-
Allotted land line no:[protected]

Thanking you.