Bharat Sanchar Nigam [BSNL] — poor service and continuous breakdowns | |||
My name is s kiran kumar. I am a customer of bsnl ftth connection with landline. My customer id is [protected]. My account number is [protected]. I am mailing you as a last resort as i have got fed up with poor service of bsnl here in my area near masakalipalayam, close to sowripalayam. I am not getting my broadband services from the last five five days. I have registered complaint[protected] on 12 mar 16. I would have complained verbally on customer care regarding non attendance for the same at least ten times. No technical assistance or repair undertaken nor any person attended to it. This is causing immense inconvenience to me. I fail to understand at utter lethargic ness of bsnl services in redressing customer complaints. If i do not get assistance tomorrow i would not be availing service for full one week. Can you kindly inform me as to why should i pay my bill for full month when i have not availed services for good one week. Secondly, i have approached mettupalayam office, coimbatore for having soft copy of receipts of my account number for last one year. I need the receipts to put forward my case for reimbursement of telephone bills. To my utter surprise no one in the office is aware whether such a facility exists or not. They have directed me to self care which has its own set of issues. I am a government servant. I have taken bsnl against other telephone services to drive home the point that government services are most reliable. I find myself at cross roads now wondering if my decision was correct at all. I would be relieved if some action is taken by your authority. Yours sincerely S. Kiran kumar Bsnl customer Was this information helpful? | |||
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
I have been recieved broad band bill for the plan 999 in the bill excess amount of rs 500/- charged for one time charges, I never demand for such type of facility why did the company charge the amount, Please justice in this regard.
Reply
I live in bakshi ka tala near nagar panchayat, lucknow.
Since last 6 months bsnl mobile is very bad and people r fed up with this...
I request u to look into this matter...
Even when electricity is gone..That time bsnl network becomes zero and no network shown...
Since last 6 months bsnl mobile is very bad and people r fed up with this...
I request u to look into this matter...
Even when electricity is gone..That time bsnl network becomes zero and no network shown...
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001