Bharat Sanchar Nigam [BSNL] — Refund not credited to my sb a/c for the landline phone no[protected] surrendered. reg.

Bharat Sanchar Nigam [BSNL] — Refund not credited to my sb a/c for the landline phone no[protected] surrendered. reg.

D dtcskzr from Delhi, Delhi

I was having land line phone no[protected] with broad band connection. On 12th july 2016 i have surrendered the said phone, and as told to me, enclosed my bank a/c xerox copy for crediting my deposit amount. Then on 16/7/2016 i have received one sms messagestating that "your request for disconnection of phone[protected] with reference no [protected] is provisioned. Pl contact1500 for any queries" After this a month ago i have contacted our telephone exchange office at kaghaznagar, but they told me refund will take some more time. Now even after lapse of more than two months the refundable amount is not so far credited to my a/c. Kindly look into the same and arrange for crediting the refund at the earliest Thanking you From, D. T. Choudhari Cell no.-[protected] Was this information helpful? No (0) Yes (0)
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint. Oct 13, 2016 Updated by dtcskzr Yesterday i made a complaint for non refund of my surrended land line phone with all details[protected]. But i am supprised when on my complaint two telephone calls came immediately, the call came from [protected] and another call came from [protected] stating that they can refund my amount only by debit card-to-card transfer. When i have enquired you can credit the refundable amount to my bank A/C then they (one Mr Deepak ) said it is not possible. They insisted me to provide them my debit card no., and believing them as responsible govt officials i have provided them but they wanted me to provide them OTP code also, which i have denied. The total scene perceived by me as a " Great Fraud " is going on at this consumer site. On the pretext of resolving grievance some fraudulant activities are going on. I will be approaching the police (Intellagence) in this regard, but before this i, through this message would like to inform the consumer complaint forum and BSNL authorities this uncalled for frauds are taking PLACE and request them to check the same immediately. Choudhari cell no [protected]
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