Bharat Sanchar Nigam [BSNL] — Shifting of Telephone Not done[protected]

Address:

Dharwad, Karnataka, 580031

Sir/ Madam,

Recently we have relocated from Bangalore to Hubli (Vidyanagar). It is very painful to inform you that we are not able to utilise the Service provided by BSNL in Hubli. Earlier We had opted for New Landline connection in Sidheshwar Park, Vidyanagar, Hubli, with broadband and WIFI in the month of December 2016. That took 20 days, for people in hubli to set the connection. Rs. 500/- was taken as receipt to be returned back to us, but unfortunately the person who had visited our home has not responded till date. And In February, as we had shifted our home to Banashankari Badavane, we registered online for shifting of our phone on 10th feb 2017 reference no[protected]. But Till date only at multiple requests from us to BSNL Hubli, 2 people had come home, used wrong words, saying that "You people keep shifting houses frequently. How can you expect us to do this? We cant give connection, it is your headache". I, being Asst Manager in State Bank of India, Was shocked at such a pathetic behaviour of BSNL People.
We are very much in dilemma and pain. Kindly let us know about how many days will it take usually to get a new connection and also for shifting of telephone how many days it takes?
And I would like to lodge a complaint against BSNL Hubli people to the higher authority and PM Modi for such erratic behaviour.

These are my details below:

Suma P Kulkarni
Asst Manager
State Bank of India
[protected]
[protected]

Residential Address:
C/O Mohan Desai
No 43, Banashankari Badavane
Vidyanagar, Hubli- 580031