Bharat Sanchar Nigam [BSNL] — Unnecessarily getting this message - top up option on your broadband connection - already charges have been levied and paid

Address:

600122

Respected sir/madam,

I am unable to browse or work at home using internet as i get the below message with subject, [protected]@sdc.bsnl.co.in; subject: choose appropriate top up option on your broadband connection. if you see below or check the attachment, we have just paid excess mentioning one tme charges for restoration to higher speed. i can’t be paying excess like this with no real speed happening or to which i don’t access to work at home, when required.

In my opinion, private service providers are better than bsnl. there is no point in giving a decline or not needed message to carry on browsing and continuing with work. nothing gets accepted and the screen does not change or allow to work. finally, i have to shut down the system with a sorry note.

I need an explanation surely. i don’t wish the message to re-appear as the speed i work with is sufficient and if i need to increase to higher speed, i would bring to notice when required. if i continuously get the screen again and if i am prevented from working with ease, i am sorry to say, i will have to withdraw from using this service very soon and will switch over to a private service provider suiting my requirement and need.

The current bill as well as the charges levied for the same can be seen below.

Regards,

Sophia rupert.
Mob: [protected]

Summary of charges amount(rs.)
Monthly charges 699.00
Usage charges 126.00
One time charges 500.00

Monthly charges
Description start date end date amount(rs.)
Bb - fixed monthly charge 01/10/2016 31/10/2016 699.00
Total 699.00
One time charges
Description date amount(rs.)
Charges for restoration to higher speed for 20gb 19/10/2016 500.00
Total 500.00
Usage charges