Bharat Sanchar Nigam Limited [BSNL] — Defective instrument

Address:

Jodhpur, Rajasthan, 91-0291

Dear sirs,

I am an old lady (Aged 74 years) living alone. The only mode of communication that i have is a landline phone to talk to my daughters living abroad. The position is that my landline phone is usually out of order and the keys do not press on its number pad (Instrument is 20 years or older). Whenever the dead phone complaint was lodged the instrument was requested to be replaced but, despite so many years gone by, i am still using the same old instrument which is not of much use to me.
When ever my phone is out of order and i can't make a call my kids get frantic as to my well being and have to call up my neighbourhood.
Its an ernest request to completely change the instrument and not merely repair and replace with old telephone with the department.

Thanks and regards,
Mrs usha arjuna