Bharat Sanchar Nigam Limited - BSNL — Land line phone not working,

Address:

Porbandar, Gujarat

I wold like to inform you, our bsnl land line phone:[protected]. Its incoming & outgoing service is not working since 1 year. But we pay bill without provide service, so now i want to refund my payment.
I want to start this service.
Fully in 1 year our phone is 4, 5 days working other days is stop.Some problem in landline system.
So this is not our fault, so i want to complain & request to bsnl .Please refund our all bill amount & start landline service.
I[censored] dont give good service so please dont give us bill.