BHARAT SANCHAR NIGAM LIMITED(BSNL) — refund of money

i have submitted a bill of RS 620 for my landline[protected] on 19th may 2014 through my SBI ONLINE payment mode...but after payment i received a message that transaction failed ...again i resubmitted my RS 620 bill through the same gateway..this time no message received ...i checked my SBI account ad found that RS 620 has been deduc ted two times quoting different references... i checked BSNL bill payment column, found that bill is submitted successfully...but i havn't received my RS 620 ..i have also complaint to SBI regarding this matter but no action has been taken yet...please do needful
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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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