[Resolved]  Bharti Axa — Cheated on investment scheme

Address:Mumbai City, Maharashtra, 400052
Website:www.bharti-axalife.com

Sandeep nalavade from bharti-axa life had promised 21 times of the premium paid as the maturity returns after ten (10) years of same premium.
Had paid rs. 78000/- for each and 4 cheques were issued from saraswat bank, khar linking road branch. however, when the policy was received the amounts guaranteed at maturity were not as per committed amounts and in fact it was just an illustrated of 4 % and 8 % non - guaranteed amounts mentioned. there was no broker involved, yet the broker details are mentioned therein.
Also, in one of the policy the sum assured has been drastically reduced with a consent letter included which is not signed by me. forged signature has been made and letter has been issued.

had spoken to mr. arnav deshpande from bharti-axa life and mr. sebastian from bharti-axa life

So when i requested bharti - axa to please cancel all 4 polices and refund the premiums paid.

details of the policies are:
1. policy no[protected], mahek sunil bajaj and insured by heena sunil bajaj for sum assured - rs. 765937/-
2. policy no[protected], sharan sunil bajaj and insured by heena sunil bajaj for sum assured - rs. 765610/-
3. policy no[protected], sharan sunil bajaj and insured by sunil gokilal bajaj for sum assured - rs. 434063/-
4. policy no[protected], mahek sunil bajaj and insured by sunil gokilal bajaj for sum assured - rs. 747352/-

Only one policy was cancelled and amount refunded
3. policy no[protected], sharan sunil bajaj and insured by sunil gokilal bajaj for sum assured - rs. 434063/-

Balance polices are returned.

How can i trust a company where employee cheats, mis sells and forges signature and they expect me to continue with their business and they will pay brokerage to india infoline whereby they always represented them selves as employees of bharti-axa.?
Mr. arnav deshpande and mr. sebastian turned out to be from india infoline fooling me all the time as employees of bharti-axa.

Their excuse is that the policies were cancelled after 15 days which is a free lookup period. policies were received from 2 september, 2016 to 20 september, 2016 and were sent for cancellation on 22nd september, 2016.

Their promise to refund the amount was within 15 days and 1 of the policy amount was refunded on 27th october, 2016.
They want cancellations as per their company policy within 15 days and they can refund anytime after committing on mail because that is not covered under their company policy.

Need justice. please help.


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Aug 8, 2021
Complaint marked as Resolved 
Bharti AXA customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear Sunil Bajaj Sir,

We regret for the inconvenience caused to you.
Kindly share your contact details so that our senior officials will contact you for assistance.

Regards,
Team IIFL.
Sir,

In this regards, we understood that you have already received the feedback from Insurer so we hope that the case is resolve now.

Regards,
Team IIFL.
Sunil Bajaj Sir,

We understand that you have visited our head office where in, we have discussed regarding your policies and also have communicated the resolution to the you.

Further, Insurer (Bharti AXA) has communicated to the you by email on your given email id regarding the resolution on your policies.

Regards
Team IIFL.

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