[Resolved] Bharti Axa — payment is not reversed. I haven't buy insurance

Santosh Killekar

Website:

www.bharti-axagi.co.in

I made a payment of inr 13083 towards the bharti-axa insurance company. I made the payment with the transaction details are as follow.

Transaction reference number - phmp[protected]
Transaction date - 5/11/2018
Application reference number - fa102
Premium amount - 13083/-

I haven't buy any insurance policy from them because the amount which they asked me to pay was for maruti suzuki swift and i am having swift dzire. Hence i asked them to reverse my payment and i dont want to proceed further.

I am following with them since last 18 days now and am not getting any update from them about my payment reversal.

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Jan 5, 2019

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Nov 22, 2018

Updated by Santosh Killekar Santosh Killekar
Thu 11/22/2018, 3:24 PM
Hello Anand,

I am still waiting for your update.

Regards
Santosh

From: Santosh Killekar <[protected]@outlook.com>
Sent: Tuesday, November 20, 2018 4:45 PM
To: Redressal Officer, Chief Grievance
Cc: [protected]@bhartiaxagi.onmicrosoft.com; Customer Service; National Grievance Redressal Officer
Subject: Re: BHARTI AXA

Hello,

Do you have any update?

Regards
Santosh

Regards
Santosh

From: Santosh Killekar <[protected]@outlook.com>
Sent: Saturday, November 17, 2018 2:56:16 PM
To: Redressal Officer, Chief Grievance
Cc: [protected]@bhartiaxagi.onmicrosoft.com; Customer Service; National Grievance Redressal Officer
Subject: Re: BHARTI AXA

Hi Anand,

Thank you for your response.

Here is the payment details. I was about to take the insurance but cancelled it due to some issue.

I had asked the customer service representative about this and he informed me that the payment will be reversed. However I didn't get any confirmation from your end. Its been more than 10 days now without update.

Please revert my payment ASAP.

Regards
Santosh

Image

Regards
Santosh

From: Redressal Officer, Chief Grievance
Sent: Saturday, 17 November, 12:07 PM
Subject: Re: BHARTI AXA
To: [protected]@outlook.com
Cc: [protected]@bhartiaxagi.onmicrosoft.com, Customer Service, National Grievance Redressal Officer

Dear Santosh,

Regret the inconvenience caused.

Request you to kindly share us the payment transaction details and policy number for us to assist you on this matter.

Regards,
Anand Gupta

On Sat, Nov 17, 2018 at 11:28 AM Santosh Killekar <[protected]@outlook.com> wrote:
Hello,

I haven't received any confirmation from your end on my payment reversal. Please let me know when my payment will be reversed to my account. Please reply me before I log consumer complaint.

Regards
Santosh
+91 [protected]

From: Santosh Killekar <[protected]@outlook.com>
Sent: Monday, November 5, 2018 4:28 PM
To: Motor
Subject: Re: BHARTI AXA

Hello,

As discussed, please revert my payment ASAP and confirm.

Regards
Santosh
From: Santosh Killekar <[protected]@outlook.com>
Sent: Monday, November 5, 2018 2:40 PM
To: Motor
Subject: Re: BHARTI AXA

Hi.

please find the attached details as per your request.

Regards
Santosh
[protected]
From: Motor <[protected]@bhartiaxagi.onmicrosoft.com>
Sent: Monday, November 5, 2018 2:23 PM
To: [protected]@outlook.com
Subject: BHARTI AXA

Dear Sir,

Kindly Send me the payment Snapshot & Policy paper .

For any further clarifications please feel free to revert.
Have a nice day!!
Warm Regards,
Bharti-AXA
Its Time to Renew your Motor Policy !!!

Verified Support

Dec 03, 2018

Bharti AXA Customer Care's response Dear Santosh, thank you for sharing your details with us. We have forwarded your concern to our team. They will be connecting with you shortly. Kindly bear with us in the interim.

Verified Support

Dec 05, 2018

Bharti AXA Customer Care's response Dear Santosh,
We note that the refund has processed and the amount has been credited in your account on 19/11/2018.
Thank You.