[Resolved]  Bharti Axa — refund not received for cancelled policy (policy no. j9112601)

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased the bharti axa health insurance policy (policy no. J9112601 ) on 21st January 2019, and paid premium of Rs. 26, 278.00 by credit card. However, i was not happy with the list of their network hospitals, and cancelled the policy within the cool in period on 27th January 2019. Customer care confirmed that policy is cancelled and that i will receive the full premium refund within 10-15 days. But now it's almost 2 months, and i still haven't received my premium back. The customer care do not respond to my emails and just give assurance of escalation over the phone. The grievance was also contacted (Complaint no. 1987023), however, again, they emailed me that it is being escalated (contact persion is Gigi Mathew and Nupur Chaturvedi from greivance cell bharti axa). No one is doing anything. They are not showing any concern related to my refund.