[Resolved]  Bharti Axa — repudiation of genuine claims without reasons

Address:

1st Floor, Ferns Icon, Survey No. 28, Doddanekundi, Bangalore 560037, 560037

Myself and my family travelled to usa, on a short trip for 20 days in may 2018.
To protect ourselves during this travel period, taken a travel insurance from bharthi axa called, "smarttraveller essential - us$ 200k" (Protection up to 140 lakhs approx) for all three family members separately on may 13th 2018. (Policy number:sr624184/sr624185/sr624186)

The above mentioned policies bought through policybazaar.com online.
During our trip there have across about 4 incidents of loss that created so much of mental trauma for my family during travel.

1. Delay of our baggage when we landed first at newyork. Received one of our main baggage after two and days of landing. As we didn't have any local address, had to stay in new york for 3 days to receive the baggage.

2. When we travelled from pittsburgh to san francisco the airlines have lost our baggage which they could not trace it even today. Incidentally the airlines have charged an additional 205$ for over weight of 40kgs..

3. We had lost about 1750 cash loss too in the above mentioned incident of baggage loss, and on the advice of bharti axa customer service went and filed complaint immediately to sfo airport police station for an fir. Also filed a supplemental complaint too in continuation of the above fir. (The reports clearly states the loss of cash and our total luggage by the airlines.)
4. When we were on drive to hotel parked car on prescribed parking space, but in opposite facing side the normal local rules/law. So fined 35$ for improper parking.
I got repudiation for all my genuine claims in spite of given all original documents and evidences to bharti axa, without given any reasons so far.
1. I have been asking them on email for return of all my documents to escalate this case, i am yet to receive the same. (Ref: mail received below)
2. I was trying to register this case in their official complaints /grievance registration,
But their website not working /accepting complaints (Ref screen shoots below)
I would like to get the resolution from bharti axa/policy bazhaar.com
Regards
Prof. Raghuraman mahalingam
=
Bagi travel
Thu, may 9, 2:58 pm (2 days ago)

To raghuramaiyer, bagi, abdul. [protected]@bharti-axagi.co.in, me, rama, sharad, bhavishya

Dear sir,
Please be informed that we have informed our archival team to provide us your claim document in order to return to you.
We will give us update by monday
Yours sincerely,
Nitin kumar
Claims department
For bharti axa general insurance
Phone number: +[protected]
Email: bagi. [protected]@bhartiassistance.co.in