Bharti Axa — roadside assistance related

nit17hits

from New Delhi, Delhi

Address:

122102

Hi... Please let me know what do u mean by road side assistance... Is it a quick service or it takes the same time as time taken for insurance claim??? I[censored] r not able to provide quick support then why r u offering this service just stick with claim service only.

Since today morning i have tried to connect with your road assistance team as my vehicle is not getting started and as per my understanding i think it need to be jump started... But i am not getting any assistance on this. First your team inform me that my insurance is not visible to them so i need to share my insurance copy, i have shared it on whats app number shared by your team but till now i have not heard anything from you side. Again i tried to contact your rsa team but this time its coming all lines are busy since past one hour... I think i have wasted my money by opting rsa from you guyzzz. So i would never recommend your service to anyone.

Very poor service

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Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

Bharti AXA Customer Care's response Hello, we sincerely apologise for the inconvenience caused and will quickly look into this for you. Could you please message us your policy number and contact details? This will help us to assist you further.

Jul 06, 2019

Updated by nit17hits Now i got the resolution around 8pm that too after calling multiple times...it should not be taken this much time...i was lucky that my car was stuck at my home...if it was at any road side then i would also be waiting there till midnight...so please take it as a feedback and try to provide quick service. And my policy number is S7091242.. Thanks