[Resolved] Bharti Axa — samridhi plan

virennegi1

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110018

Hi,
Hope you are doing good, this brings to your notice that i have purchased 2 policies from your company (Bharti axa life insurance) however last experience was very bad due to one of your agent his name is
"ashok khanna" his advisor code is 126584 and his email is "ashok. [protected]@bharti-axalife.com" (His mobile number: [protected]).
He cheated me, and he promises me false commitment. Please take disciplinary action against him. Now his attitude is very bad. He is not picking up my phone and his behaviour is now very rude. He is a black spot in your company. I will convey this message to every forum and ask people to not take any policy from him.
Even i will send this copy to irda. This is the first time my experience is bad with bharti axa. He doesn't have the knowledge about the policies. I believe for his benefit he would always make the false commitment to the customer.
When i met him in our first meeting, i have already told him about my financial condition and he promises me that i will get the complete money after submitting my 9 premia with bharti axa life samriddhi plan. Why he did this with me if it is not possible. I required money badly due to some of my poor financial condition. He told me he would recover my money after purchasing this policy but now your customer care and one of your branch manager confirm i would have to submit the premium at least 3 year then i must wait for 10 years to get my money (As per the policy term) however same has not be confirmed by this guy at the time of purchasing the policy. He cheated me badly.
I first contact with bharti axa at 2008 and till now i purchased 3 policies with bharti axa, however, this agent is totally a disaster for the customer as well as for your company. Please remove this agent from your company asap otherwise he will also cheat other customers. I will convey the same message to public in the social media, not to contact this guy and never purchase any policy from him.
I have already filed a complaint against ashok khanna in irda and please find the attached template which was sent by irda to me.
Thanks & regards,
Virender singh negi.
Mob: [protected]

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Dec 3, 2018

Complaint marked as Resolved

Bharti AXA customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Bharti AXA Customer Care's response Dear Viren, we are extremely apologetic about your experience, and the inconvenience caused to you in this regard. Thank you for notifying us regarding this. We have informed our team about your concern. Please be assured that we highly value your concern, and will take the necessary action against it. Thank You.