[Resolved] Big Bazaar — CHANGE OF PRODUCT | |||
Dear sir i am vikram and mobile no is [protected]. I have purchased samsung microwave oven on 24 mar 15 from big bazaar visakhapatnam. it is of 28 L model no MC28H5013AK/TL under exchange programme with Rs 1550 discount of exchange value after which oven costs me Rs 11320 . on 25 Mar (next day) i requested bigbazaar official to replace it with 21 or 20 ltr. i also requested them that i will not ask for cash refunds, , gift vouchers may be given. It is pertinent to mention that items warranty card is not stamped for purchase and it is still unused. But all in vain they directly refused to take it back. Please tell me how can i tackle this situation since 0930 morning i am trying my best. BIGBAZAAR service after sales is very bad i called them at 0930 they told me that store manager is not available, i called at 1100 store manager was told available, i called at 1600 store manager was not available. and finally at 1645 i got a call from the employee to whom i requested to call me back. Please guide is this complaint be raised to consumer court as i have a positive point of not asking refund of any typr of hard cash. My emails and phone calls, in this regards, are the proof Was this information helpful? | |||
Complaint marked as Resolved
Before raising issue in this forum they straightway refused to change my 28 ltr oven to 21 ltr. On 26 Mar at 1759 the Ezone reps visakhapatnam called me from phone no 9160004823 and agreed to replace it but with lots of terms & conditions which i tried to update in same compaint ID 1030389 but i was unable to do same. So i raised that terms & conditions in this forum only as new complaint. Any how my oven was replaced with 21 ltrs. Thanks everyone who helped me. Jai Hind Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I will thank Indian Consumer Complaints forum that my oven has been replaced with 21 ltrs LG MC2143BPP after spending one day continuous talking on phone and six hours at big bazaar ezone center waiting for store manager to come after lunch, who has gone for lunch and took 2-3 hrs to come back. The TERMS and CONDITIONS which were given to me (1) only today 27 mar i can change if i will come on 28 they will not. (2) We will not be giving any gift voucher but a credit note because credit note cannot be divided for multiple purchases. (3) Oven is compulsory to purchase and its value has to be more then the credit note, i cannot purchase anything else in big bazaar with that credit note except in ezone (but not multiple items in ezone). i was trying for OTG, vacuum cleaner, sandwich toaster and juicer (4) i cannot use any coupon (i don’t know why if bill no is new then why coupon cannot be used) (5) i cannot return the item in any case. What is the RETURN policy? i was feeling that i have done a big mistake to come to Big bazaar, the same oven which i got today is just 11690 at flipkart. When I asked flipkart is giving at 1200 rs less then yours, their answer was we cannot compare with online store. But when you see ezone online store there is a difference of 2000 rs.NOW can big bazaar or ezone should tell that (1) when ezone can use coupons of big bazaar then why cant he give gift vouchers of big bazaar. why i cannot purchased multiple items from that credit note (2) why they cannot take the item back, when it is in same condition as given by Big bazaar, not opened, its warranty card not even stamped. Is it that item once sold cannot be returned. The same store was told me that it is not possible to change it in any case then how they got agreed after raising this issue in consumer forum. Today i offered them that you returned me 10500 out of 11320 and keep rest as fine on me. Why store manager (i) misguided their customers that I have order to change it today only tomorrow it is not possible and we will not change. (ii) Why a customer is misguided by store in-charge that he cannot use discount coupons, though they are in validity and scheme is going on. (iii) There exchange programme in which it is clearly mention that any electrical scrap is 1000/KG, but when you go there they will tell it is misprinted actually it is Rs 300/Kg, then if they see customer is not agreeing they increased to 500 rs (this has happened with me on 24 Mar 15).Big bazaar is misguiding the innocent people.Positive point is that the behaviour of the team was very good,
![]()
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
3868
Pending
0
Resolved
1795
+91 90 0786 2472
+91 22 6644 2200
+91 79 3041 3700
Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
Greetings for the day.
This is Priya from Future Group.
Please be informed that my team is already working on your issue. They'll get back to you soon.
Regards,
Priya