Big Cinemas — food quality, delivery of food and refund payment

Address:

Surat, Gujarat, 395008

Today i had ordered a food during intervals in rajhans prime cinema piplod surat. I had ordered 3 veg franky and 1 plate gotta. They told me that they'll send on my family seats, we are waiting at our seats for food, but it arrived at end of the movie and those were frozen franky, it was very cold and wet, so i complaint their employee, so they checked and back it, but they didn't give money back of those food and replied me that it was our company policy, we can not give money back, but they had given those food after oven hitting. So i had not accept that food and they had not given money back. Really i experienced very bed.
Thanks