BIJU — I am facing data drop and connectivity

Address:

Kollam, Kerala

I am facing data drop and connectivity for my BB since last MAY 2013. I actually fed-up with taking to the unqualified Engineers sitting in the Exchange. They don't have any knowledge about the Broad Band or Networking... because of one of the Eng. is saying that my home is so far from the exchange that's why I am getting slow net and data drop... hahahaha

Many times I went to the exchange and they are saying some unnecessary comments to foolish us and even they are not thinking that to whom they are talking to.

Now I am using the 3rd ADSL router (DLink) at home because of those Engineers sitting at the exchange, they don't accept their faults.

With me all the Routers are showing the same issue. There is no drop on ADSL power. The problem for the data only... its dropping in between and no speed. I am using the 4mbps connection and I not getting even 1mbps...

I have good experience in IT & Tele communication filed over 15 years and I am a professional Network Engineer, working abroad.

I am not ready to accept their foolish comments as a normal customer.

Only a qualified Engineer can understand and solve the issues.

I think most of the BSNL Land line customers having the problem with the phone connection or Broad Band connection.

If someone from BSNL can accept my advice, with my knowledge and experience, if we need to get proper live internet without any data drop they need to check the following steps.

1. Check the telephone line from exchange to the customer Place (whether there is any earthing or any short circuit... This is the main thing that the phone not working properly (Sound hearing problem, no ring, phone getting damage etc..) After Many request and arguments my phone is working properly after changing the cable from the main line to the home.

2. Do check the cables which is connected to the Broadband to the home line from the Exchange or the main Broadband input to the Exchange for the distribution. (If you are using the CAT6 cables please do check whether the device will support CAT6 cables... Old devices and CAT5 sockets will not support the CAT6 Cables and you will get data loss or no connectivity in between.

3. Do check the devices which is connected to the Broadband whether there is any Hardware problem (Especially when ever it is heated up)

Hope some one responsible person will read this and do the needful.

Regards,

Biju Bhanu, +[protected] ANCHAL Exchange Area.