[Resolved] Bikanervala — After 9 days product undelivered

jitender1969

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110052
Website:	www.bikanervalaonline.com

I had made online purchase of sweets from www.bikanevalaonline.com.On 8/8/2016, when I purchased the sweets for (Rakhi ocassion) my brother, confirmation of delivery shows till 15/8/2016 .But till date rakhi along with sweets not delivered.My order no is [protected].They give the tracking code no- S[protected]Delhivery courier).On it shows that they dispatched my order on 11/8/2016 but till 14/8/2016 its reached till gurgoan.After 4-5 days any eatable packed item should not be able to eat.I am corresponding through mail ( [protected]@bikanervalaonline.com) and phone also.but no response of mail and they are not picking up the phone.[protected].Through mail I request them to cancel the order and refund the same.but waiting of reply till.

I request you to kindly look into this matter and do needful.
Attached order sheet and current status.

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Oct 25, 2016

Complaint marked as Resolved

Aug 16, 2016

Updated by jitender1969 date 16/8/2016

thanxs for your reply

but 24 kms cover in 4 days, how will cover 2400 kms in 2-3 days.Is the product eatable.I think you should return it to bikanervala
please define and reply the same

jitender nagpal
M-[protected]

On Tue, Aug 16, 2016 at 4:13 PM, delhivery <customer.[protected]@delhivery.com> wrote:

Dear Jitender Nagpal,

Thank you for contacting Delhivery.

We sincerely apologize for the inconvenience caused to you.

With reference to your email we would like to inform you that your shipment is in transit and will be connected shortly to your destination city. You may expect your shipment to be delivered within next 2-3 working days at your shipping address.

Please don’t worry. Your shipment will be delivered on high priority as I have communicated to the concerned team.

Feel free to contact us for any other query, we would be happy to help you.

Regards,
Customer Support
Delhivery

On Tue, 16 Aug at 3:50 PM, jitender nagpal <[protected]@gmail.com> wrote:

[protected] Forwarded message[protected]
From: jitender nagpal <[protected]@gmail.com>
Date: Tue, Aug 16, 2016 at 3:42 PM
Subject: Fwd: [Order [protected]] bikanervalaonline Order Confirmation tracking id- S[protected]
To: [protected]@bikanervalaonline.com
Cc: customer.[protected]@delhivery.com

date 16/8/2016

kindly reply the mail.tomorrow i will not accept the sweets.also refund the same to my bank

jitender nagpal
m-[protected]

[protected] Forwarded message[protected]
From: jitender nagpal <[protected]@gmail.com>
Date: Mon, Aug 15, 2016 at 11:16 AM
Subject: Re: [Order [protected]] bikanervalaonline Order Confirmation
To: [protected]@mail.buildabazaar.com

Dear sir
How and when my order dispatched.4 days gone it reached Gurgaon, how it Will cover 2400 kms today as per order today will be delivered. Is pinni able to eat or not.please reply otherwise canceled the order
Jitender nagpal
M.[protected]
On 08-Aug-2016 9:43 PM, <[protected]@mail.buildabazaar.com> wrote:

Bikanervala
Dear jitender nagpal,
Thank you for shopping at www.bikanervalaonline.com
This is your electronic order confirmation for [protected] .
Please save it for future reference. You will need this should you wish to contact us in relation to this order.
Thank you for authorizing payment for the amount Rs.468 being the total order value.
Details of your Order
Order Date - 08.08.2016 21:43
Order Confirmation Number: [protected]
Deliver To:
Simar Nagpal
[protected]
BLOCK 15, ROOM NO-608, MANIPAL INSTITUTE OF TECHNOLOGY
MANIPAL 576104
KARNATAKA
INDIA
Bill To:
JITENDER NAGPAL
[protected]
B-4/29, ASHOK VIHAR, PHASE-2
DELHI 110052
DELHI
INDIA
Payment Summary
Payment Methods: Net Banking
Quantity Product Unit Price Net Price
1 Bikanervala Pinni Special-Rakhi gifts
Rs.468 Rs.468
Purchase Summary
Subtotal: Rs.468
Shipping: Rs.0
Tax: Rs.0
Discount: Rs.0
Order Total: Rs.468
Please note that all orders are subject to stock availability, and orders are typically shipped within 3 to 5 working days and take additional 1-3 working days of shipment time. For some destinations the shipment time may be longer, as mentioned in our Shipping Policy. During the sale period, some orders may take longer for delivery.
We will notify you when your order is shipped. In the unusual event that any item you have ordered is physically not available, or not in a condition to be shipped to you, we shall inform you accordingly, and cancel the item(s) from your order. In such cases your credit card will not be charged. Please see the Shipping Policy on our website for details.
We value your business. Hope you enjoy shopping with us.
Kind Regards,
bikanervalaonline Team
www.bikanervalaonline.com is committed to your satisfaction. If you have a question about your order please contact our Customer Care Department at[protected], or e-mail us at [protected]@bikanervalaonline.com"
DISCLAIMER
You have chosen to transact directly with the www.bikanervalaonline.com hosted on buildabazaar.
www.bikanervalaonline.com is solely liable for any and all the transaction related claims and disputes that may arise through use of this website.
Copyright © 2016, www.bikanervalaonline.com

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Sep 23, 2016

Bikanervala / Bikano Customer Care's response Dear jitender1969,

We apologize for the delay in response & also regret the inconvenience caused to you. Kindly share your contact details, in order to look into the case deeply.
Thanks/Bikanervala