Billdesk — Amount deducted but not credited to beneficiary account

Address:

h no 10-36-4/2, SRI SAI ANANDA NILAYAM, BHAGYA LAKSHMI PETA , TADEPALLIGUDEM

I have booked Gas Cylinder through BHARAT GAS app and amount paid through G-Pay. An amount of Rs. 865/- were deducted from my account on[protected] towards cost of gas cylinder. But the status in BPCL APP was showing that the payment was failed.
But In G-Pay the status was showing that the transaction was successful. And the amount was credited to BPCL BILLDESK. I have registered the complaint with BPCL but the amount was not credited to their account.
Neither the amount was credited to BPCL COMPANY nor credited back to my account from which the account was debited.
I request you to kindly look into the matter and do the justice.
the details are as follows:
date :[protected],
Amount : 865,
Ref no:[protected], given by google-pay.