Billdesk — non receipt of payment made through online transaction

Address:

Vadodara, Gujarat

I am Dr Rajan Chanpura from Vadodara. On 28/06/15 at 9:15 pm I made a transaction from my HDFC bank account to the account of Jet Airways. The purpose was for booking of airline tickets. Amount was 15, 864. Transaction ID is[protected]. However the payment was not received by jet airways. They informed that our tickets have not been booked. I have also not received a refund of my amount. Please look into the matter and inform me about the problem and help me recover my money. Dr Rajan Chanpura Phone no. [protected]