HDFC Bank Customer Care

HDFC Bank Customer Care

HDFC Bank Limited

Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 6652 1000
+91 22 2498 8484
+91 22 6160 6161
1800-425-4332
1800-22-1006
Customer Centre http://hdfcbank.com/personal/customer-centre?src=hp_top_nav

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
(Std Code)-616 0616


View More Information...
Satisfactory Rating
1%
Complaints
4393
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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HDFC Bank related photos (269)

HDFC Bank Complaints & Reviews

HDFC Credit Card - Hdfc bank credit card renewal

User
 Armulla on Aug 30, 2015
Dear sir, This is Mr.SHRAVAN KUMAR .A holding with HDFC BANK CREDIT CARD.Card No-5337440300028462 titanium Master card (Jet Privilege).Which will be expiry on 11/2015.Could you help me on this.And my communication address has changed recently, please make note of it. Plot No:734, 3-5-87Y, Vivekananda Nagar, Kukatpally, Hyderabad, Telangana-500072. Any clarification please feel free to contact on 9848773718....
Complaint comments Read comments Complaint category Credit Cards

HDFC Bank - Unable to use forex card for the last ten days

User
 rishikesh.330 on Aug 28, 2015
I and all other customers of the bank have been unable to use their forex cards for the past one week, including logging in to Netbanking as well as making online payments. Every time I call the customer care, I am told that this issue is being worked upon. So far nothing has been accomplished. The bank does not realize that the forex cards are the only financial source of customers living in the States or other countries. I think I will close my account with HDFC and buy a Thomas Cook Forex card. Their service is pathetic....
Complaint comments Read comments [1] Complaint category Banks

HDFC Bank Credit Card - Not refunding my money from last 5 months

User
 Ashish Shah on Aug 28, 2015
By mistake my brother made payment from his bank account to my Credit Card. Now from April I'm asking HDFC to refund the money to my brother or to me. But they keep on asking all different things. First they asked for confidential bank statements showing the payment done. Even though it was confidential, I complied & send. Now they are again asking for Bank statement of the payment made in May. I fail to understand why they want that. If I comply with that they would ask for something else. I don't know why HDFC wants to use my brothers & my money. My Credit card number is 5249310000023542...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Creditcard Charges

User
 aryan_raj69@yahoo.com on Aug 28, 2015
I am HDFC Credit card Holder and was suppose to pay the due 27/08/2015, I issued the cheque infavour of HDFC on 23th night and it didn't got clear till 28 th. When I call the customer care for this they replied saying that it take 5 days for clearing the cheque .This is the way HDFC charge the delay payment on customer and make in come they also charge the customer if they doesn't deposit the money the home branch (there is no meaning of Globalization) HDFC is one of the worst bank .Please look into this issue because they and making lots of money by wrong way. Thanks, Pradish....
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Fraud calls in the name of HDFC Bank Credit Card services

User
 SMori on Aug 27, 2015
I got a call from +91-9266611053 at 3:09 pm on 25th August 2015 saying that it's a verification call from HDFC Bank credit card about some services which are activated on my credit card. The lady on the call kept asking me about my Credit Card number and other details.I refused and asked her to reveal her identity but she denied to do so and disconnected the call. Now i am trying to call on the same number but not getting any response. Someone did pick my call later since i kept calling them again and again but immediately disconnected the call when i interrogated them about their office address. This...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC - provided my name in Civil though the fault is at there side

User
 abdulazim4687 on Aug 27, 2015
Hi,

I am using HDFC bank credit card from past 3 years and later i thought to close the card and clear all undue balance on my card.
I called them in June and asked for remaining balance so that i can clear it.The amount which was said I cleared it and after that never did any transaction.
In august when i applied for loan i got to know that my name is in civil because i dint pay one of my previous emi(1700 Rs).I paid around 20000+ Rs bill to clear ..why i will leave this amount?? makes no sense to me

-I never got any email or phone call /msg to tell...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Sending randomn debit cards without permission

User
 Nilanjan81 on Aug 27, 2015
They are sending randomn debit cards to people and deactivating existing debit cards, They are not sending the pin for the debit card. Netbanking for pin generation does not work. I cannot withdraw any cash and phone banking said that because of security they ar sending new cards to account holders. This is really disgusting. HDFC was a good bank once upon a time. But now it is horrible. Horrible customer experience. Avoid HDFC....
Complaint comments Read comments [1] Complaint category Banks

Hdfc Life Click2protect - Click2Protect Term Insurance policy not delivered

User
 Vittalrajuk on Aug 26, 2015
'HDFCSL=002-062-562' Application No - [S100000230864] I have applied for Click2Protect Term insurance plan and have paid 3Lks one time payment for the policy on 23rd July. I have completed the medical check 2 weeks ago and i was told HDFC will get back to me. I haven't heard anything from HDFC since the last one month...i have sent so many emails to the onlinequery ID but just keep getting reply that it's in process. I have never seen such a delay with any other bank for an Insurance policy. Is there anybody who listens in HDFC Life? ~Vittal Raju K...
Complaint comments Read comments Complaint category Insurance

HDFC Bank - IMPS time out but amount debited from my account.

User
 Sonu Punia on Aug 25, 2015
Hi I hold bank account in hdfc bank . While doing IMPS transaction to SBI account, i got the amount debited from my account but not credited to my beneficiary's account. After some time i got time out message but the amount is not credited . Please look into the issue. My transaction id is given in text message below which i received: "Your fund transfer for Rs. 3, 000.00 on 25-08-15 is timed out. Please check with your bank(IMPS Ref no. 523720190741)"...
Complaint comments Read comments [1] Complaint category Banks

HDFC Bank - Credit Card - Medical Card Sales Call

User
 lalith2189 on Aug 25, 2015
Dear HDFC Credit Card, I got a call from the number +91 1409450325 at 5:55 pm yesterday 24.8.15. The guy who spoke to me said he is calling from Chennai main branch and that he is taking care of my accounts. He requested me to buy medical credit card for my parents by trying to convince me with the benefits. When i refused, he replied to me stating that, all the HDFC credit card holders needs to buy this and it is something mandatory. when i further refused, he replied that "if you cannot afford to pay this, how will you be able to pay your credit card bills". I asked him whether is it compulsory...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank Ltd. - No respond from bank officer

User
 kochhagayn on Aug 24, 2015
Hi, My name is vineet kochhagayn. I have written couples of mail to managing director for meeting with his four officers but bank officers is not responding me. Requested to assist me to arrange my meeting with managing director. Warm Regards, Vineet Kochhagyn...
Complaint comments Read comments Complaint category Banks

HDFC Bank - Did Not meet the promise they met at the time of issuing the card

User
 SumitRanjan on Aug 24, 2015
I am having Titanium Times Credit Card. While issuing the card, they told me i can use the reward points to pay the credit card bills. Now They are saying this feature is not available on this card. If consumer doesnot pay bills in time, he loses his CIBIL score. Should this not be applied to bank also? If banks mis-communicate to its consumers, they should lose some kind of score which has to be made public to stop this kind of fraud. Can someone guide me how to handle this?...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Credit card issue

User
 anshika 12 on Aug 24, 2015
I have my credit card into your bank.I have my payment due and I have paid all the dues..still my amount is not updated from past 1 week and my a count is also debited with 5000 I keep calling bank customer care but they are transferring one department to other department no proper answer I have receive .please help me regarding this issue. .my contact number is 8287533955....
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - SmartBuy - Issue with Flight Ticket Refund

User
 DebanjanMukherjee on Aug 24, 2015
Hi Team, This is Debanjan from Bangalore. I have booked one flight ticket from Kolkata to Bangalore (12th August-Indigo-6E271) on 26th July through Smart Buy (vendor was GoIbibo) using my HDFC credit card and unfortunately I have to cancel the ticket on 5th August. The respective snapshots are attached here.

Details:
HDFC Bank SmartBuy Ref No : 1437933116171773
Goibibo Ref Number: N6EN9F9KW
Booked Request ID : GOFLDAPIHDFC2087a1437933126
Booked on : 26-07-15
Status : Successful
PNR No: N9F9KW

The complaint is I have not...
Complaint comments Read comments [2] Complaint category Airlines

Amb Chrg Incl St & Cess For Jul2015 - Without reason deduction from account

User
 astar1989 on Aug 24, 2015
I am HDFC bank customer with account number 02571140004524.
My account is zero balance account.
they have deducted INR 285/- from my account on 8th Aug, 2015 for AMB CHRG INCL ST & CESS for july 2015 though I maintained required balance in account.

How can I sue this bank......
Complaint comments Read comments Complaint category Banks

HDFC Bank - With out Recieving Credit Card Bank asking for Payment

User
 anil kolekar on Aug 23, 2015
I Have applied hdfc credit credit card in the month of June 2015, credit card sended by bank through blue dart courier but i didn't received, card has returned with out any call for address confirmation from blue dart, 2nd time once again card has been dispatched but not received yet and funny thing is hdfc bank mailed me a credit card statement of 570 rs. If I didn't received any card of hdfc bank so how can they asking for payment. Query-: HDFC bank has to be confirm first whether i have Credit Card or not before sending any card statement then ask for payment Action to be taken against...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Credit card bill

User
 Kanika12091990 on Aug 22, 2015
I applied for credit card in Hdfc bank through a bank agent who stands in front of my office in gurgaon. He told me that there will be membership charges which will not be charged if I will do purchasing if 10000 ieithin 6 months. But within 3 months they sent the bill with membership charges attached in it. And when I asked that agent about the reason for this membership attachment then he asked me to call Hdfc customer care and talk to them. When I talked to the customer care, there was a lady who talked to me very rudely. I asked her that I will not pay and will surrender then she said rudely...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Credit card

User
 misthi baidya on Aug 22, 2015
I want to inform you that in spite of telling so many times to the credit card customer care representative that why I am being charged for over due as my credit card is within credit limit. Everytime I call they keep me on hold for a long time. If this kind of attitude continues I have to initiate a legal proceedings in the consumer court. On the other hand I have been asking them to convert the amount in my credit card which I have pay into monthly EMI then also I m not getting a satisfactory solution. Please take this matter with urgency and looking for early and positive response from your side....
Complaint comments Read comments [1] Complaint category Credit Cards

Hdfc Fraud Credit Card Collection - Fraud call from Hdfc credit collection mumbai and chennai

User
 Bivash Majumdar on Aug 21, 2015
I got a threat from a person of HDFC bank saying that the this card number 5176351000102982 belongs to me and I have a due amount of Rs21800 and as such it does not belong to me. The call has come from the following numbers are as follows 7208078940, 07738155021, 02261453806, 02261453805, 04466458650. The name of the persons who are calling are as Meenakshi, Roshan, Rachita, Vinod salve They all are calling and giving me mental harassment from day to night till 4am in the morning. I went to the bank and took the information about everything they said all these are fault and no call has been done...
Complaint comments Read comments [2] Complaint category Credit Cards

HDFC Bank Credit Card - Incorrect Credit Card Bill

User
 pravat kumar jena on Aug 21, 2015
Dear sir I am Pravat Kumar Jena and I had an HDFC Value Plus Card (card no. 4346-7720-0058-9654). I received a call from customer care to convert this Value Plus Card to a gold card. Though I said yes at the time, I did not receive my gold card, but I received a bill for it for Rs. 18, 000. As per the bill dated 14/12/07. I had made withdrawals on 4th and 7th December, 2007, though I had not made any withdrawals on these days. As per my letter to the Manager, HDFC Credit Card Division, I had requested to resolve this issue. However, as per all the communications sent to your office on jan-28-2008...
Complaint comments Read comments [3] Complaint category Credit Cards

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