HDFC Bank Customer Care
HDFC Bank Limited
Customer satisfaction rating: 10%
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5307
COMPLAINTS

HDFC Bank Customer Care

HDFC Bank Limited

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
119
76
Phone:

Additional info
Customer Centre

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
+91 99 4616 0616

Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune
+91 99 6160 6161

West Bengal, Sikkim, Andaman and Nicobar
+91 98 3107 3333

Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)
1800 345 3333

Assam
+91 99 5719 3333

Bihar, Jharkhand, Patna
+91 86 0266 6161

Maharashtra (except Mumbai) and Goa
+91 98 9060 3333

Haryana
+91 99 9624 3333

Gujarat
+91 98 9827 1111

Jammu & Kashmir, Himachal Pradesh
(Toll Free)
1800 180 4333

Karnataka
+91 99 4586 3333

Kerala
+91 98 9566 3333

Madhya Pradesh, Chhattisgarh
+91 98 9360 3333

Rajasthan
+91 98 7500 3333

Orissa
+91 99 3790 3333

Tamil Nadu, Pondicherry
+91 98 4067 3333

Punjab
+91 98 1533 1111

View More Information...

Customer satisfaction rating
10%
Complaints
5307
Responses
1693
Resolved
98
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 pm
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

HDFC Bank related photos (364)

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HDFC Bank Customer Care related pictures (364)

HDFC Bank Complaints & Reviews

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HDFC Bank — Money deducted from account

 gincyanto on May 26, 2016
Hi,
Today morning when I checked my bank account, I saw my account balance less compared to the trasactions I did, When I checked my bank account, I saw that all the transactions including the EMI for bank loan has been deducted twice from my account by bank . An extra account of 38000 rs is taken by bank from my account.

How to handle situations like this . How can we trust a this bank and put from our money safely there. Please take necessary action against this bank. Bank itself automatically deducts money and take it from customers.
Please contact me for futhur...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Problem to update address and redeem points

 Vecha Rayudu on May 25, 2016
I have received my new card since the old one is expiring this month.

1) I called customer care last month and asked for address change. He said i need to download form and submit in any HDFC atm and it will get updated. I called customer care and that guys says we never received any application. If u want, send it to chennai office he said rudely. What the hell is this in the digital era? who will send application to chennai every time when there are so many branches in bangalore? he

2) now i have received new money back card today and asked Cust care as to how to...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

HDFC Bank — Personal loan rejected due to unprofessional behaviour of hdfc bank

 Muhammed Imran Ansari on May 25, 2016
This is to inform you that i have been dealing with a worst bank ever.

I have been getting calls for pre approved 10seconds personal loan.
When applied for it the same has been rejected due to unknown reason.

Let me tell you there was delay in making payment on one loan which does not mean tha i will be penalised whole life.

Call me for more details.

9833056655...
Complaint comments  Read comments Complaint category Loans

HDFC Bank — Extra demand of money to me

 surajnishad on May 25, 2016
R/s ;
My name is suraj ramkishan nishad and my lone account no 36675235.
Ir on date 4/2/2016 and 4/5/2016 my ecs returned because of banking technically problem and (4/5/2016) cheque sing not proper check by your staff and thy are deposited in my account that's way cheque return by bank and all the charges enforce to me to pay so i request to remove my charges and i am ready to pay my ecs properly for your conformation i am attached the my bank pass book in that pass book u can seen the balance in my account on the date of ecs presenting date so sir i request to pleas remove my extra...
Complaint comments  Read comments Complaint category Loans

HDFC Smart Buy — Refund not received - customer care people not educated about solving issues

 ashok1205 on May 25, 2016
I was made power bill payment transaction through HDFC smartbuy on Dt : 21-04-2016 smartbuy take my 1706 rs but my power bill was not payed at bill desk, and i just called to HDFC smart buy customer care 6 times and i register 4 complaints, every time they lied to like it will refund in 24 Hrs. Its has been 35 days i didn't received my refund. please Help me...
Complaint comments  Read comments Complaint category Banks

HDFC Bank — Atm

 supreeth2015 on May 25, 2016
Dear sir,

Greetings of the day!

My name is k. V. Supreet. My atm was not working for that i applied for new card with reference of hdfc mandaveli branch bank person on 3rd may. Still i am waiting for my atm card. I called in the phone banking person they told me again i have to applied for that because nobody registered my complain.
Because of my atm card my lots of work are delayed and when i asked this to the bank they told me my card is under process.

Kindly suggest me what should i do. I am planing to change my bank but since its my company...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Bank — Disapproval of credit card application

 Atul Verma23 on May 24, 2016
Hello, i applied for credit card a month agao from hdfc bank, i received all verification call from this number (020 3029 1748) and provided all the necessary document with proper address and all. They told me that card will be dispatched on your address and will receive it on 10days i do not understand why they disapproved my application with some nasty reason. I dont have any account with this bank, how do they know my financial stability??? I am more than eligible to get this credit card. I dont understand why this company is even doing business where they can't process simple credit card application...
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — Creditcard reward point dispute

 nishant1288 on May 24, 2016
Hi, It is around 2nd may 2016. I sent an application for reward point encase application on 27th April, which reached there around 2-3rd May.
Then I got a call from HDFC bank regarding My Credit card upgrade. at That time i know about my request, So I told them directly. So, they told, they would call me after 7-9 days. 2nd Time I got a call regarding upgrade on 12th May and I upgrade my credit card from moneyback to ALLmiles. Every thing went well. Here, I note to mentioned that i was trapped by their marketing representative. Meanwhile, The procedure of encasement put in shelf and they...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Food card

 sairan02 on May 24, 2016
I lost my food card (4213280204078433) in october 2015 and had notified it to hdfc. They had blocked my food card which is having amount of around 3500.
Later in the call the person told me that he has re-applied for my new food card.
Thereafter i didn't receive nay food card or mails regarding the food card.

I have tried several times calling customer care. Most of the times they don't receive and the other times they pass on the calls to different persons saying that they will sort out your problem....
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Two wheeler loan

 dineshjadhav33 on May 24, 2016
Dear sir/madam

Online i have apply for two wheeler loan on 02/05/2016, same day i got a
Call from hdfc bank, customer care and she told me i will forward your
Application on fast forward mode (In this mode you will get loan very
Fast). Then after 12 days i. E. 14.05.2016 i got e mail from
Hdfcbanksmartapply.com see the below mail at the bsaying that “we
Are pleased to inform you that your loan application ref no : 2094678257
Has been approved” but after this e mail i have not got any call or
Feedback from bank.

Then...
Complaint comments  Read comments [1]Complaint category Loans

HDFC Bank Credit Card — Settlement

 abehera on May 24, 2016
Hello sir,

My name is ashok behera, before2.5 years i was using hdfcbank creditcard. Countinue pay my bill amt 5000-6000 every month but outstanding is heavy, i had lost my job. I did not know about that company. Then i started work in that company. But after 1 month i did not get my sallary, only food money they had provide everymonth. That time my hdfcbank credit card bill was 65000 now 98000. So many time i mailed to hdfcbank credit card regarding this they did not rply to me. I am unable to pay all money. Please do something for me. Help me out of this problem.

I...
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Salary account converted into savings account negative balance

 Indra Patel on May 24, 2016
My salary account(in HDFC bank) was created in my first company, so once i left the company and joined somewhere else i had to open another salary account. Now my salary account in hdfc bank has been converted to savings account(without informing me or warning me) in the month of march i had called customer care and raised a request to close my account as i did not want to use the account and they did say that they will follow up with the request and close the account. after that i never logged in to my account through net banking and i do not have a debit card(lost in 2 years back and i never requested...
Complaint comments  Read comments [1]Complaint category Banks

HDFC Bank — Poor customer satisfaction

 Madana krishnan on May 23, 2016
Hi,

Recently I applied for a top of my personal loan so irritated and upset with the slow process. It's been more month after submitting the required documents however no update on the loan. I just keep getting a message starting that loan has been approved. Frustrating to get a loan approved in such cases, please don't have your facility call the customers repeatedly begging to take loans.. Worst customer service. Hope at least you go through this email properly.

Thanks,
Madana. K...
Complaint comments  Read comments [1]Complaint category Loans

HDFC Bank — Credit card

 chirag oberoi on May 23, 2016
I haven't been using this credit card at all and would really like to understand how come certain charges are being tagged to my account. Even the last payment, that happened to this credit card was automatically deducted from my bank account post which I surely haven't used the card at all.

All the charges levied and being showed as pending for payment are completely unauthorized charges and are being levied on my card which I haven't been using at all....
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — Highly dissatisfied with customer service

 tushgupt on May 22, 2016
I am very frustrated with hdfc bank customer service. I did not get my credit card statement in my email for car ending with 4717. And now i am getting threatening calls from collection department to pay the amount. When i am trying to access netbanking to get the details, it is showing me error in system which is also the reply i got from customer care representative. I would like to escalate this matter to the concerned person/team so as to get it resolved asap. My other details are as follows:
Name: tushar gupta
M:9999149829...
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — Card debited payment cant reply

 priyanka salvi on May 22, 2016
Priyanka salvi
Kolhapur
Mo.9272809640
Dear sir

Many time call hdfc bank custmer care or sent mail disput forms
Cant help or needful responce from bank so my payment debited 2 month gone cant reply bank so please give me justice or refund my payment 5050/-online recharge
Resit for transation
Priyanka sandesh salvi
Kolhapur
Websiet — www.zedby.com
Card no. : 5242165000286979
Please needful help!!!
Invoice #
Pa_56f0f71842a3d
Item remarks unit cost quantity price
Ballance update
Complaint comments  Read comments Complaint category Credit Cards

HDFC Bank — Unable to avail new credit card

 Poojithakomaravelli on May 21, 2016
I have availed a credit which I blocked later due to some issues ..when I tried to get a new credit card ..d response is disappointing ..gt to know other than unblocking I do not have any other option..very disgusting .. poor customer service...I got to know that I should nt apply fr other ...irritating .I submitted all the documents unless until I followed upd I don't get any response...
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — SALARY ACCOUNT HDFC Bank deducted after settlement of payment

 Jay@84 on May 21, 2016
I am Narsing Gurav was the customer of HDFC credit card No:4893771601225541 which i have closed on 02/03/2015 .One of my LIC policy ECS was registered on the same card which was of amount 8064/- half year basis.The amount was deducted from my credit card on 04/03/2015 which in actual should be deducted in June (Don't know the reason why LIC deducted it in March), i did not received any statement of credit card for the same afterword.I was not aware of the above deduction.The card was closed and i do have the documented proofs for all the above statements.Kindly check the attachment. After deduction...
Complaint comments  Read comments [1]Complaint category Credit Cards

HDFC Bank — Reading PL

 sucheta2013 on May 20, 2016
Worst services provided by hdfc. As my loan application is still under scrutiny and their support staff are mentally and physically harassing me for document collection again and again. I would like to cancel my loan application no 39754435. I would also tell others not to have any association with hdfc who is providing worst services to a 7 year old salary account holder of hdfc as well as credit card. Please revert back at the earliest or else close the application. This is mental agony at its worst through the hands of hdfc customer support staff and officials. At a time when banking industry...
Complaint comments  Read comments [1]Complaint category Loans

HDFC Bank — High rate of interest and improper behaviour from bank employee

 Babita Mohanty on May 20, 2016
I used to carry a credit card of HDFC bank which gave me the worst experience ever faced in life. If you query to bank employee they will redirect you to call customer care and again customer care will redirect to bank. You will just run pillar to post to resolve issue and the same will not get resolved for years together. I suggested to all my friends and family for not to take any service from this worst bank. In specific, I am speaking the worst experience I have received from credit card department, Bhubaneswar Branch, Orissa. They only know to throw their responsibility to other without trying...
Complaint comments  Read comments [1]Complaint category Credit Cards

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