HDFC Bank Customer Care
HDFC Bank Limited
Customer satisfaction rating: 11%
Submit a Complaint
5710
COMPLAINTS

HDFC Bank Customer Care

HDFC Bank Limited

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Address
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013
Landmarks:Opposite Kamala Mills Compound

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
190
116


Additional info
Customer Centre

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
+91 99 4616 0616

Ahmedabad, Bengaluru, Chennai, Delhi & NCR, Hyderabad, Kolkata, Mumbai, Pune
+91 99 6160 6161

West Bengal, Sikkim, Andaman and Nicobar
+91 98 3107 3333

Meghalaya, Tripura, Nagaland, Mizoram, Arunachal Pradesh, Manipur (Toll Free from BSNL landline)
1800 345 3333

Assam
+91 99 5719 3333

Bihar, Jharkhand, Patna
+91 86 0266 6161

Maharashtra (except Mumbai) and Goa
+91 98 9060 3333

Haryana
+91 99 9624 3333

Gujarat
+91 98 9827 1111

Jammu & Kashmir, Himachal Pradesh
(Toll Free)
1800 180 4333

Karnataka
+91 99 4586 3333

Kerala
+91 98 9566 3333

Madhya Pradesh, Chhattisgarh
+91 98 9360 3333

Rajasthan
+91 98 7500 3333

Orissa
+91 99 3790 3333

Tamil Nadu, Pondicherry
+91 98 4067 3333

Punjab
+91 98 1533 1111

View More Information...

Customer satisfaction rating
11%
Complaints
5710
Pending
2058
Resolved
134
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon12:00 am - 12:00 pm
Tue12:00 am - 12:00 pm
Wed12:00 am - 12:00 pm
Thu12:00 am - 12:00 pm
Fri12:00 am - 12:00 pm
Sat12:00 am - 12:00 pm
Sun12:00 am - 12:00 pm

HDFC Bank related photos (407)

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HDFC Bank Customer Care related pictures (407)

HDFC Bank Complaints & Reviews

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Hdfc Bank — Request for account closing

 baba1 on Aug 25, 2016
Dear sir/ madam
i barkat ramjee ravjani . sb a/c no08361530006475 having a/c with your
kurla kamani branch,
decide to close my a/c .so, i requested you staff, for closer/ of a/c
i was informed that it need approval from manger as he in meeting, so i went next day did all formality, 1 wk of aug, they told me they will give cal in 3 days
nows nearly 20 days no reply,
i request kindly look in to this matter asa possible .
i didnt expected this, such big brand bank, hdfc. your staff was rude. they did want to give cell no of manager.,
with...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — Fraud by HDFC Bank Salesman

 Vishalgill on Aug 24, 2016
Dear Sir
Your when your loan salesman sign me from loan agreement form he can't fill the preccesing fee charges he said me your processing fee is 0% but when my load amount deposit into my ac they charges Rs 1221/- from my loan amount he fill after processing fee charges when i ask about him for this he said your file login on 28-07-2016 but am deposit my documents on 01-08-2016 your salesman cheat with me
My loan ac. 41349418
123810xxx34350
8558989523...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — Personal Loan not honoured- confidential documents leaked

 bkvinayak on Aug 24, 2016
Applied for personal loan with HDFC bank with loan reference number:41466604 on 1st Aug 2016 in BANGALORE.
Submitted all documents including 4 blank cheques as security.
After few verification, the bank employees informed over phone that my loan request got rejected.
I have not recieved formal communication regarding the same.
I mailed to saubhagya.nayak@hdfcbank.com and an assistant Manohar with phone no: +91-8050580606 asking the same was in vein.
The documents are not returned to me back.

However, the bank employees have not kept the confidentiality...
Complaint comments  Read comments Complaint category Loans

Hdfc Bank — Personal loan

 Rameshkumar Panneerselvam on Aug 24, 2016
Hi sir/madam,
This is regarding my personal loan which i have taken from hdfc bank
Loan number - 32893953. My emi amount 17, 455 i unable to pay some unavoidable situation unable to pay last 2 months its 35000 around. I will pay this month end clear a emi and next most probably i clear the amcontionslyount and reagularise my account. I’m getting the threaten call, home knocking and unwanted words to use executives and and associates continuously. As soon i will my emi and pre closure my loan my level best.

Last time a executive to use bad words and he offer serve...
Complaint comments  Read comments Complaint category Loans

HDFC — Unethical charges on credit due

 Vigneshmani092 on Aug 24, 2016
My name is Vignesh M, I am holding a HDFC credit card since November and my credit limit is 30k, out of this I spend 3k & 27k which includes 2 EMI's for amount 10k and 17k. These people never told the cons of credit( ie. min due) which literally affected me lot. Being 1st time credit card user I am really not aware of the crap behind the min due. Unknowingly I paid 2 r 3 months and suddenly a month i unable to clear due on time and collection team called for clearing due and gave me a shock asking me pay certain which seems on higher side and that time also promoting to pay min so that we won't...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Failed transactions not reversed, money held up

 ssanagav on Aug 24, 2016
I have done transactions using payzapp from mobile for 2xrs.2500 and rs.400 and rs.100 for a total of rs4500 with tata sky one after other as each of them kept failing. I have confirmed with tata sky that the money did not get credited to them.
I have raised complaints numbers 1133972, 1133973, 1133975 with hdfc and yet they are making me jump all the hoops, trying to part me with my hard earned money.

This experience happened with my spouse's debit card too. For some reason, if a transaction fails, say goodbye to your money. They will make the process as unfriendly as possible...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — Charging towards program management fees

 ydparikh on Aug 24, 2016
The bank has charged my account for two quarters Rs.114 and 115 towards program management fees. The bank did not intimate about this. Account holder's confirmation is necessary before charging any such amount. The bank has done this unilaterally. I request that such amount should be credited back. Otherwise I will be compelled to close my account....
Complaint comments  Read comments [1]Complaint category Banks

Hdfc Bank — Chargeback not helping more than 50k

 Vijay Kudal on Aug 26, 2016
Cust id 35190927
many times and many request are pending from more than 1 yr
all un resolved

ot even reply after many emails and calls
also took 14 times followup
my credit card chargeback now sums upti 50k and stil they r wasting time on fianance charges

Its happening from last one year, even multiple followups were ignored and valuble money and time is wasted in nonsense...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — HDFC credit card net banking

 naveen6489 on Aug 23, 2016
Hi,
when i log in the HDFC credit card net banking. It shows no card registered and when i try to register my card it shows it is already registered and contact customer support for further assistance but shows no details of my card.
I have called customer care 5-6 times but every time they come up with an excuse that systems are not working.
Please consider my request and do the needful.

Thanks
Naveen Sharma
Mb: 9654644427...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Issues of paid card instead of lifetime free card

 Tirlochan on Aug 23, 2016
Sir i am sorry to inform you that at the time of telecalling by your bank reprsentive she assured me issue life time free credit card. I conveyed her if you cannot give me life time free card then no need to issue me. Then why your bank issued me credit card. I have recording of this conversation. If their is no provision in your bank for life time free card why she committed me. You check your record this is purely shows that your bank is doing fraud with the public. Recently talked with your bank person he said after confirmation i will convey yu but till date he not conveyed me, now you said...
Complaint comments  Read comments [1]Complaint category Credit Cards

Hdfc Bank — Deactivation of credit card

 sswapnill on Aug 23, 2016
I am a credit card holder of HDFC Bank, credit card No. is 4617865500780450. I am not using the credit card services and have already deposited all the liable amount on it month wise, but still some unnecessary charges are being imposed on it. I asked bank officials several times over phone to discard these charges. But there is no satisfactory response from their side. Kindly please arrange to deactivate the credit card service with immediate effect.

Thanks....
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Hdfc credit card department [Resolved]

 Raj bablu on Aug 23, 2016
Numbers of policy along with credit card without my confirmation & acknowledgement. I neither activate nor swipe my credit card till now. But bank automatically sold me hdfc policy & automatically deducted amount... I following back six months but not answer me hdfc. I loss 30000 rs. I inform to hdfc refund my loss amount within 7 days and close my bank account and credit card account asap....
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Sold me the medical insurance policy along with credit card without my knowledge & acknowledgement

 shekharsingh1977 on Aug 23, 2016
I requested online for credit card. Application accepted & provide me the credit card. But company sold me the medical policy along with credit card without my confirmation & acknowledgement. I neither activate nor swipe my credit card till now. But bank automatically sold me hdfc standard life insurance medical policy & automatically deducted amount from my salary account for three months. When i ask to bank about my acknowledge of policy. They did not provide me any acknowledgement. I also talk with tollfree no. They did not give satisfied answer. They tell me all insurance premium amount paid...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Regarding card no. 5522 7471 0022 6616.

 Rajivs1983 on Aug 23, 2016
Dear sir/madam,
I rajiv singh holding hdfc bank credit card (5522 7471 0022 6616) from last many years but, from last few months i am continuously facing problem on my credit card and having lots of issues and also i am not getting proper response from customer care on my issues.
Now, i would like to inform you that i had registered for smart pay on my lic policy’s last year but as per your customer care agents i was registered late or it got approved late, i was told to make the payment last year from my side. Again this time i called up customer care before my due date to confirm...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Renew credit card

 Harish Chand Yadav on Aug 23, 2016
I had applied for renewal of my credit card number 5520880000333216. my address is harish chand yadav s/o r. p yadav, alps industries ltd. plot no. 1a, sector 10, sidcul haridwar (249403). you are requested to issue me a renew credit card on priority at my address. my mobile number is 09758200351.

Thank you & regards
Harish chand yadav.
Mobile - 09758200351...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Amount deduction with out intimation

 nemanikiran on Aug 23, 2016
Hi Team,

Recently from account 9492.74 was deducted without any intimitation. I agree that I have some over due toward the loan account 27906291 and I wanted to pay after speaking with the bank manager this month end. But before that you guys made my account zero with out any intimation and because i will be charged 690 again. I was maintaining 10000/- rupees just to avoid that 690 and you guys made zero and are looting this way. I could have paid the overdue in two shots with your confirmation.

But you guys dont just bother about any customer concern and how much...
Complaint comments  Read comments Complaint category Loans

Hdfc Bank — Illegal transaction done on my credit card No. 4050282000075338

 Harish Kumr Sharma on Aug 23, 2016
On 22-08-2016 night around 23.56 hourds, i got sms stating that a transaction of 12413.94 has been done in thredbo ski resorts on my hdfc credit card.

I disputed this as illegal transaction done with my card. That morning i called the customer care and blocked the card.

Kindly look in to matter and reversed the transaction in my hdfc card a/c.
Regarding this, i filed a charge dispute form.


Harish sharma
9810403997
Harish_sharma41@hotmail.com...
Complaint comments  Read comments Complaint category Credit Cards

Hdfc Bank — Still waiting for relieving letter and my full and final

 vijaynegi136 on Aug 23, 2016
This is vijay singh negi, my resign date is 2/05/2016 and my last day is 2/06/2016. I have given resign from hdfc bank. Still i am waiting for my relieving letter and full n final, i don't know how much time hr will take. It is my request to provide me a relieving letter, so that i can submit it to my new office. Now it is very urgent for me to submit my relieving in my new office.


Vijay singh negi
Employee code 136800
9818904641
Vijaynegi494@gmail.com...
Complaint comments  Read comments Complaint category Other

Hdfc Bank — Amount deducted for no reason

 Riche Antony on Aug 22, 2016
In my account 4lakhs rupees is there and on 16aug2016 im seeing a deduction of 2, 300rupees for no prior reason (Inter-brn cash chg incl st & ec 080816)

Cusomerid : 47253893
Name : richard antony

Please call me if the money is not returned i will withdraw all the money and close my savings account plus my fd account on hdfc.

Fedup of your bad service.

Call on :8147029845...
Complaint comments  Read comments Complaint category Banks

Hdfc Bank — Regarding refund of unsuccessful credit card transaction

 LOKESH86 on Aug 22, 2016
I did a transaction on 06-july-2016 for donation towards sai baba and ttd but i did not receive any hard copy or receipt. Similarly i has also done same transaction in nov 2015 for sai baba and i did not receive the receipt.

When i inquired to hdfc cc section they clearly told that both the transactions of 06-jul-2016 and nov-2015 are successful and is also received by receiver. The success code as given (Which is i think wrong due to system error)

"successful claim code:088361
Mer category: 9399
Tx : d60
Mer: 9399
Tx: d40"

Complaint comments  Read comments Complaint category Credit Cards

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