HDFC Bank Customer Care

HDFC Bank Customer Care

HDFC Bank Limited

Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel
Mumbai
Mumbai City District
Maharashtra
India - 400013

Customer Care Phone Numbers and Contacts

Phone:+91 22 6652 1000
+91 22 2498 8484
+91 22 6160 6161
1800-425-4332
1800-22-1006
Customer Centre http://hdfcbank.com/personal/customer-centre?src=hp_top_nav

Additional Contacts


Andhra Pradesh
+91 99 4949 3333

Chandigarh, Kochi, Indore, Jaipur, Lucknow, Patna
(Std Code)-616 0616


View More Information...
Satisfactory Rating
1%
Complaints
4404
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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HDFC Bank Complaints & Reviews

HDFC Bank - Unauthorized charges, unethical behavior

User
 DC27 on Sep 2, 2015
On August 19th, I found that Rs. 900 is missing from my account. So I checked my account through online banking and found that it is for debit card yearly premium. I use to pay Rs.500 only for that. Upon discussing with Complaint centre(phone banking) they said that they revised charges and I'm not aware of that and didnt find any information about that earlier. Also, I've not received any SMS for deducting money from my account. I raised a ticket to cancel this card and refund my money. The support executive promised that they raised a ticket and will be resolved in 7 working days. After 7 days...
Complaint comments Read comments Complaint category Banks

HDFC Bank - Money debited but not credited in beneficiary account

User
 Kathiresan S on Sep 2, 2015
Hi, I have transferred an amount of RS 16000 /- from my HDFC account to beneficiary account(Canara bank). The amount was debited from my account but not credited in beneficiary account. Please immediately take step on this. Its very urgent for me. My account number: 50100059456204 Regards, Kathiresan S....
Complaint comments Read comments Complaint category Banks

HDFC Bank - Unauthorised late payment and other charges on Hdfc Credit Card

User
 Mike19 on Sep 2, 2015
Dear Sir/ Madam, Ref. to the subject, please note I have been using HDFC Bank Credit Card ending with 7810 since last 12 years. Self had made payment of INR 10, 130/- on 28th May 2015 by dropping a cheque at HDFC Bank ATM of Prathana Samaj Road, Vile Parle East Mumbai via cheque no. 552567 Dt: 28/05/2015 of Karnataka Bank Branch-Vile Parle East. Was surprised to know via phone call on 2nd August 2015 from HDFC Credit Card Customer Service that charges amounting to INR 4, 620.37 [inclusive of late payment fee, finance charges, bank charges, retail charges, service tax charges] were still...
Complaint comments Read comments Complaint category Credit Cards

HDFC Bank - Deduction of Inter Branch Cash Handling Charges without notice

User
 hrishighayal on Sep 2, 2015
Hi, I have savings a/c with HDFC Bank. On 28th Aug 2015, I deposited some cash in my account in Manjiri, Hadapsar Branch which is not my home branch. My home branch is Magarpatta, Hadapsar branc but I have been depositing the cash in Manjiri branch time to time and I never paid any charges for that before this. However, on 1st Sept 2015, there are 2 deductions in my account regarding Cash handling charges which amount to approx. Rs. 733 in total. I called customer care and they said that if the deposit amount is more than 50k and you are depositing in any branch other than your home branch...
Complaint comments Read comments Complaint category Banks

HDFC Bank - Deduction of amount from savings account without a notice

User
 Arthi Darla on Sep 2, 2015
Hello Sir, I have savings account in Hdfc bank, Bangalore. My account no is 00651000110089, on 1 September 2015 amount of INR 714.48 got deducted from my account and the narration given was DC INTL POS TXN MARKUP+ ST 250815 270815, so what should be done??...
Complaint comments Read comments [1] Complaint category Banks

HDFC - Change of loan amount keeping the tenure unchanged

User
 Pratigs on Sep 2, 2015
Hi I have a loan with HDFC Limited and my loan account number is 586435611.I had visited your Capital Court, Munirka branch yesterday (1september 2015) and had made payment of 5 instalments .But these instalments have been adjusted against the tenure rather than against the loan amount.Request to please keep the tenure of my loan unchanged to 199 and reduce the loan amount accordingly.Looking forward to an expeditious resolution. Regards, Pratigya...
Complaint comments Read comments Complaint category Loans

HDFC Bank - Harassing me through CIBIL even after allowing penalty waiver

User
 tanbumani on Sep 1, 2015
My name is Karthik Anbumani. I maintained a credit card 4346xxxxxxxx1707 with HDFC and they have charged a late payment penalty of Rs.486/- in Feb 2011. On my taking up with them, they have waived the same and I have not used the card further and paid all the dues. On the one side they have waived the penalty but on the other hand they have adverse remarks in CIBIL. Since then I am unable to get any finance from any other Bank. On taking up the matter through RBI OMBUDSMAN system, they have promised to make it as waiver and the column as blank. HDFC send a mail stating that they will abide by the...
Complaint comments Read comments Complaint category Credit Cards

HDFC Bank - ATM machine problem

User
 Raksha Kamath on Sep 1, 2015
Its not about money, its just how big compnies are serving people. I have acct in ICICI and as i wanted money i went to withdraw money from HDFC atm near JP NAGAR 2nd phase Bangalore. As the machine takes the card inside, as soon I entered the amount of withdrawal power went off and there was no UPS no security or no1 to assist what needs to be done. For no mistake of mine I had to stand infront of that ATM machine till the power comes as i dint know what was their procedure. I dint receive the card. And when I went the security was there and he told me i need to go to the bank for the card, when...
Complaint comments Read comments [1] Complaint category Banks

HDFC Bank - Misbehave and use of abusive language

User
 Yogesh kansal on Aug 31, 2015
Executive from hdfc bank called me for the payment and i asked him to send the executive to collect the payment but he refuses to send the executive and started misbehaving and used abusive language and continuously doing the same from last 3-4 days...he is harassing me and giving me threats ...and very disturbed with this kind of behaviour......
Complaint comments Read comments [2] Complaint category Credit Cards

HDFC Credit Card - Harassment of collection dept

User
 Jagn on Aug 31, 2015
This is credit card num 4893771200912077 I'm using this credit card past 7 months as right know I dnt have job I could not pay the amout so collection dept gives me a call more than 20 bharathi and collection exective raghu will come near my at 7 mrning and will ring the bell as my dad is an heart patient but he calls and say with 24 hours u did not pay will continue the same this is professional way for a big bank to collection if I was in job I would payed the amout the throw the chard on that raghu face harassed me...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Credit Card - Credit card renewal

User
 Armulla on Aug 30, 2015
Dear sir,
This is Mr.SHRAVAN KUMAR .A holding with HDFC BANK CREDIT CARD.Card No-5337440300028462 titanium Master card (Jet Privilege).Which will be expiry on 11/2015.Could you help me on this.And my communication address has changed recently, please make note of it.

Plot No:734, 3-5-87Y, Vivekananda Nagar,
Kukatpally, Hyderabad, Telangana-500072.

Any clarification please feel free to contact on 9848773718....
Complaint comments Read comments Complaint category Credit Cards

HDFC Bank - Unable to use forex card for the last ten days

User
 rishikesh.330 on Aug 28, 2015
I and all other customers of the bank have been unable to use their forex cards for the past one week, including logging in to Netbanking as well as making online payments. Every time I call the customer care, I am told that this issue is being worked upon. So far nothing has been accomplished. The bank does not realize that the forex cards are the only financial source of customers living in the States or other countries. I think I will close my account with HDFC and buy a Thomas Cook Forex card. Their service is pathetic....
Complaint comments Read comments [1] Complaint category Banks

HDFC Personal Loan - Close loan

User
 Rajni kalsi on Aug 28, 2015
Hi I am rajni from delhi.I am dealing with hdfc last 5-6 years.I take personal loan from hdfc in 2013 till date I paid 23 emis without any gaps and late payments.last month I visit to naraina branch and meet with Mr ravinder from loan division to increase my old loan .he suggest for take new loan and close old one.I agree for it but so much time I askd him what is amount of new loan and how much money transfer after deduction old loan he didn't gives me answer.after 10 days I received msg from bank your loan is approved@224000/rps and they're transferred 83000rps in my account.now I want to close...
Complaint comments Read comments Complaint category Loans

HDFC Bank Credit Card - Not refunding my money from last 5 months

User
 Ashish Shah on Aug 28, 2015
By mistake my brother made payment from his bank account to my Credit Card. Now from April I'm asking HDFC to refund the money to my brother or to me. But they keep on asking all different things. First they asked for confidential bank statements showing the payment done. Even though it was confidential, I complied & send. Now they are again asking for Bank statement of the payment made in May. I fail to understand why they want that. If I comply with that they would ask for something else. I don't know why HDFC wants to use my brothers & my money. My Credit card number is 5249310000023542...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Creditcard Charges

User
 aryan_raj69@yahoo.com on Aug 28, 2015
I am HDFC Credit card Holder and was suppose to pay the due 27/08/2015, I issued the cheque infavour of HDFC on 23th night and it didn't got clear till 28 th. When I call the customer care for this they replied saying that it take 5 days for clearing the cheque .This is the way HDFC charge the delay payment on customer and make in come they also charge the customer if they doesn't deposit the money the home branch (there is no meaning of Globalization) HDFC is one of the worst bank .Please look into this issue because they and making lots of money by wrong way. Thanks, Pradish....
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Fraud calls in the name of HDFC Bank Credit Card services

User
 SMori on Aug 27, 2015
I got a call from +91-9266611053 at 3:09 pm on 25th August 2015 saying that it's a verification call from HDFC Bank credit card about some services which are activated on my credit card. The lady on the call kept asking me about my Credit Card number and other details.I refused and asked her to reveal her identity but she denied to do so and disconnected the call. Now i am trying to call on the same number but not getting any response. Someone did pick my call later since i kept calling them again and again but immediately disconnected the call when i interrogated them about their office address. This...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC - provided my name in Civil though the fault is at there side

User
 abdulazim4687 on Aug 27, 2015
Hi,

I am using HDFC bank credit card from past 3 years and later i thought to close the card and clear all undue balance on my card.
I called them in June and asked for remaining balance so that i can clear it.The amount which was said I cleared it and after that never did any transaction.
In august when i applied for loan i got to know that my name is in civil because i dint pay one of my previous emi(1700 Rs).I paid around 20000+ Rs bill to clear ..why i will leave this amount?? makes no sense to me

-I never got any email or phone call /msg to tell...
Complaint comments Read comments [1] Complaint category Credit Cards

HDFC Bank - Sending randomn debit cards without permission

User
 Nilanjan81 on Aug 27, 2015
They are sending randomn debit cards to people and deactivating existing debit cards, They are not sending the pin for the debit card. Netbanking for pin generation does not work. I cannot withdraw any cash and phone banking said that because of security they ar sending new cards to account holders. This is really disgusting. HDFC was a good bank once upon a time. But now it is horrible. Horrible customer experience. Avoid HDFC....
Complaint comments Read comments [1] Complaint category Banks

Hdfc Life Click2protect - Click2Protect Term Insurance policy not delivered

User
 Vittalrajuk on Aug 26, 2015
'HDFCSL=002-062-562' Application No - [S100000230864] I have applied for Click2Protect Term insurance plan and have paid 3Lks one time payment for the policy on 23rd July. I have completed the medical check 2 weeks ago and i was told HDFC will get back to me. I haven't heard anything from HDFC since the last one month...i have sent so many emails to the onlinequery ID but just keep getting reply that it's in process. I have never seen such a delay with any other bank for an Insurance policy. Is there anybody who listens in HDFC Life? ~Vittal Raju K...
Complaint comments Read comments Complaint category Insurance

HDFC Bank - IMPS time out but amount debited from my account.

User
 Sonu Punia on Aug 25, 2015
Hi I hold bank account in hdfc bank . While doing IMPS transaction to SBI account, i got the amount debited from my account but not credited to my beneficiary's account. After some time i got time out message but the amount is not credited . Please look into the issue. My transaction id is given in text message below which i received: "Your fund transfer for Rs. 3, 000.00 on 25-08-15 is timed out. Please check with your bank(IMPS Ref no. 523720190741)"...
Complaint comments Read comments [1] Complaint category Banks

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