Complaint Details:
Account ID:[protected]
Date of Initial Contact with Support: 28/11/2023
Nature of the Issue: Withdrawals are currently paused due to an ongoing security check.
Description of the Issue:
I have been informed that withdrawals from my account are paused due to a security check. However, I must emphasize that I was not adequately informed about this situation. Despite reaching out to the Binomo support team at [protected]@binomo.com, I have not received a resolution or any updates on the cause of the security check. This lack of communication has resulted in a significant delay in accessing my funds, causing undue financial strain.
Steps Taken So Far:
Contacted Binomo Support: I have sent multiple emails to [protected]@binomo.com seeking clarification and resolution.
Patient Cooperation: I have patiently cooperated with any security checks and provided requested information promptly.
Requested Action:
I kindly request your intervention to expedite the resolution of this matter. The delayed access to my funds is causing considerable inconvenience, and despite my efforts to communicate with the Binomo support team, the issue remains unresolved. Was this information helpful? | 
We sympathize with you and apologize for any inconvenience caused. We want to help you.
We would like to clarify that the verification is a confirmation of your identity and means of payment (for example, bank cards). It helps us to ensure the security of funds on your account balance. User verification is required by financial market regulators and payment service providers. This is a standard procedure all trading platforms use.
In order to check the situation that you reported to us, please contact our support team via email once again, our team will check the current situation on priority and provide you with an answer as soon as possible!
Also, we would like to suggest you to not share your personal information in any public places for your safety.
We're looking forward for your answer!