Birla Sun Life — money not returned after 5 years policy got over

Address:

515411

Hi,
Reason for complaint : 5 years insurance policy got over didn't return the money back

I simply believe and payed 5 years for my policy, it got over by july 2017. Now sep month is completed never get the money back.

Policy number :[protected]
I have emailed you on 20th aug 2017 from my registered email id but never get any reply.

Don't they have minimum responsibility?