Biscoot Mobile Insurance — Samsung mobile a-500 screen broken claim no : [protected] claim rejected but phone also not return to me.

Address:	Vadodara, Gujarat, 391440
Website:	biscootsecure.com/claim-status.php

I bought samsung mobile model a-500 from Jasmin Mobile, kunj plaza, vadodara Gujarat, . I got it insured through biscoot mobile insurance at Gujarat. 8 months later on my phone displayed crack and as per biscoot process. i have to send them all there require document. SAMSUNG A5, MOBILE, bill, box, estimated sheet, declaration form, claim form, and all what they need they told me my claim is approved and they take my claim in total loss to they transfer Rs.8194 Amount in my account. i was give them all my bank details cheque and all which they want. and after few day they told your claim is rejected and now they are neither giving money nor giving Mobile. every time i call them my balance is continues deducted and they not giving me proper resolution every time they give 24 to 48 Hrs. but as usual there is no solution. Please help me take accessory action. including insurance my phone price Rs 19394 and it's very big amount for me. Request you to please help me soon as possible. i have all proof which i was given to biscoot.
IMEI NO : [protected] & [protected]